Alcatel Unleashed

Hello everyone.

I have a client who switched from an old Lucent PBX to the Alcatel OXO one of R7. The install went ok and they started usaing the OXO with no problems.
They have 2 lines on the OXO. A PRA-T2 line of 30 channels and a normal, 2 B-Channel ISDN line.

The problem is that I have had reports that around the time we switched PBXs the users would complaint of their conversations going dead while talking.

I have no Alarms on the PRA access and that has been seen happening over the ISDN line aswell. Their telephone device is working as usual; it does not turn off. They just have to onhook their phones and redial the number that they where speaking with.

Any suggestions?

Thanks in advance!

-V

Check your software release, then search the forums. There is known problems with a release of R7

Software release is R 700_012_005. Are you telling me this is a known problem with this release?

Thanks

-V

May be some problem with synchronization? Do you have checkbox "Clock delivery allowed" on PRA-T2 access? And with what priority? Usually = 0.

Priority was 0 and initially, while the problem was exibiting itself, the clock delivery was allowed. Besides unchecking the clock delivery, I upgraded via software download from 700.012 to 700.015.

I will let you guys know if something comes up. If you have any bright ideas until you hear from me let me know.

Thanks!

-V

there was a known issue with that release whereby callers put on hold or parked then retrieved by someone else caused callers in conversation to end up with 1 way transmission. fortunately Alcatel were pretty quick to realise this was an issue and i had a beta fix in no time at all.

this is fixed in the latest version.