Alcatel OmniPCX Office, MS Dynamic CRM 3.0 and Call System

[thanhnguyen]

Dear All,

I would like to build a "Call System", Could you give me the list of ISVs who may have the existing implementation that suits an environment where Dynamics CRM 3.0 is integrated to a my current PBX system?

I found on internet G-plus Adapter fror Microsoft CRM (http://www.genesyslab.com) but they confirm their product doesn't support my PBX.

Thanh Nguyen

[cavagnaro]

Genesys is an external CTI software which supports OXO and for the other side should support your CRM. But it is expensive

As far as i know OXO also has a CTI embeded under his Omnitouch Call Center.

[thanhnguyen]

Hello,

Yes OXO support CTI with PIMPhony software, but PIMPhony doesn't support MS CRM 3.0, could you tell me price of Gplus Adapter for Microsoft CRM.

many thanks
Thanh Nguyen