Prioritizing a caller

[Keewilly]

Hello everyone,
Please can someone offer me advice.
I need to allow a certain caller to have priority when calling into the call centre - That his calls are answered before anyone else, even if they have been waiting longer. Does anyone know how this can be done? I have been to the supplier and the person that configured the CCS has resigned and none of the new technicians have a clue. I know this can be done, I just dont know how. Any advice will be appreciated. Thank you

[fery_s]

In pilot set "Transfer with priority" to "True". then add the phone number that you want to has priority in the speed dial and set " Call Type" to "VIP (Very Important Pers.) ".
but be notified that this call must transfer to pilot (from AA , IVR , a phone , etc) and be a public number( connect from a trunk)

[Keewilly]

Hi Fery_s,
I will certainly give this a try. Thank you very much for your feedback, it is appreciated.