IP Desktop Softphone over VPN

[junoooni]

Hi

I am trying to register my IP Desktop Softphone (on Windows 10) latest version to my office OXO Connect (R3.2). it works well over LAN/WLAN but does not connect through VPN. We are using Fortinet Firewall VPN Client.

Any suggestions?

[Ludvigc]

Hi

I am trying to register my IP Desktop Softphone (on Windows 10) latest version to my office OXO Connect (R3.2). it works well over LAN/WLAN but does not connect through VPN. We are using Fortinet Firewall VPN Client.

Any suggestions?

Found any fix for this? Having the same issue using Fortinet VPN client.

[cavagnaro]

Just be sure you are setting up correct ports to be part of your firewall rules.
Check documentation about TCP/UDP ports

[Ludvigc]

Just be sure you are setting up correct ports to be part of your firewall rules.
Check documentation about TCP/UDP ports

Ports are open, i can ping the TFTP adress but still not working.
out of ideas.

[alexeik]

what does the display show when connected over vpn?

[Ludvigc]

Just says "Connection lost" for like 5 seconds, then the whole softphone crashes.

[alexeik]

then it is a firewall... like cavagnaro said check the documentation about what ports are used and check the firewall...

[Ludvigc]

then it is a firewall... like cavagnaro said check the documentation about what ports are used and check the firewall...

The firewall rule is set to allow all. Trying to figure out what the issue might be

[alexeik]

local windows firewall?

[Ludvigc]

local windows firewall?

Tried with local firewall disabled aswell