AA External Diversion not working (local OK)

[LOKESH]

Hi!! I am facing exactly the same issue?? Any solution for this??

We have setup a virtual extension (340) that has an immediate diversion to an external number. The auto attendant has been setup so that key: 3 rings 340, which is then diverted externally.

1. When calling 340 internally it works just fine and diverts immediately as expected.
2. When calling the auto attendant internally and choosing option 3 it works just fine and diverts immediately as expected.
3. When calling the auto attendant externally and choosing option 3 it rings once and then cuts back to the auto attendant. I have also confirmed that the external phone is actually ringing once and then cutting off.

Nothing has changed on the phone system and yet this issue appeared. It will work one day and then not work the next day at the moment and I cannot figure out what the issue is. Can someone please help? Do you have any advice or can you point me in the right direction?

Thank you

[Konstantinos.E]

did you change the debug label?
aslo check traffic sharing category on voicemail ports.

Regards

[LOKESH]

Thanks for the reply. I will check and revert