PABX always restart

[freddy_lengga]

Hi there,

I got problem with my Alcatel OmniPCX Office, always restart itselft.
Before restart, on OMC appear error message : HTTPS summary - Data sysnchronization problems encountered - POSSIBLE LOSS OF DATA
I try to login again can't, and will appear same error message.
After appear that message, PABX will restart itself

Please help me to resolve this problem.


Regards,
Freddy

[vad]

Some additional info:
- SW version;
- how often (1 time per month, day, hour...);
- what was done (reinstall SW, restore database...).

[freddy_lengga]

Hi Vad,

Sorry for late reply

For SW version : 3EH30394DKAA ALZID710/061.001
OMC version : 3EH30398BCAA OMC800/26.1c

PABX restart every once in one hour during working hours, and between 2 or 5 hours at a time outside of working hours.

Before PABX began restarting itself, there is a power failure events to the PABX.
And nothing do with reinstall SW, restore database

This log from Hystory Table :
Date : 09/11 09:35:44,467AM
Event : 0
Explanation : System Restart
Complementary Information : 03 FF FF FF
Date : 09/11 09:35:44,473AM
Event : 34
Explanation : Software Key Changed
Complementary Information : 00 02 18 06
Date : 09/11 09:35:44,474AM
Event : 34
Explanation : Software Key Changed
Complementary Information : 01 02 09 70
Date : 09/11 09:35:44,467AM
Event : 123
Explanation : Main Power Supply
Complementary Information : 01 FF FF FF



Thanks,
Freddy

[bugsbunny3]

Hi I had similar problem on OXO with CPU-2 sw rel. 410/060.001. There was restart in 5 minutes and same history messages as you have. Reinstall software, cold reset and restore database didn`t help me. The only one thing which was helpfull was to load sw with LOLA tool and than than to load saved database.


adam

[enio.eltz]

Hi

Many problems of reset with older R7.10. Do an upgrade to the latest R7.10_098.001 with LOLA (to format flash). After all, restore the database. This version is stable.

[freddy_lengga]

Hi,

Thanks for your sharing, already solve with re-install SW to version 710/098.001 using LOLA.

[shad]

I use OMC 800 26.1c of OmniPCX Office Management Console. But it get always restart after Windows new update. Can I download with new version? Or what's solution on existing?

[cavagnaro]

? What is happening for you? The PBX resets after windows update? How? Can't think on any correlation

Enviado de meu E6633 usando Tapatalk

[Marques]

I would like to download the OMC software for Windows. Can someone help me with the setup?