OXO HOLD CONNECTION ISSUE

[selectt_DUP]

I Have just upgraded a rel 2 site to rel 7 no problem.

The customer transfers the calls in this way.

Receive call from outside caller
Place the call on hold
Dial the internal user and connect and tell them they have a call on hold - this allows them time to prepare, if required, to receive the call
They then press the held call via the physical address key on their handset
No problem

The issue the customer now has since the upgrade;

Receive call from outside caller
Place the call on hold
Dial the internal user and connect and tell them they have a call on hold - this allows them time to prepare, if required, to receive the call
They then press the held call via the physical address line key on their handset
BUT if they called extension tries to pick the call up from the physical address key before the operator hangs up- one way speech occurs.
If the receiving call quickly puts the call on hold then retreives it two way speech is achived.
This happens every time.
Handsets being used are premium reflex.
I have told them to press the transfer key, but its not how they want to work the phones and they never had an issue with rel 2.

I thought there may be a connection timer to be adjusted ?

Any help ?

[Oxosaysno]

if you have gone from R2 to 7 and what they are saying is genuine then it could be a software problem. in which case you'll have to log with Alcatel. they will say their usual does it happen in cold started state so i guess id to suggest the same. cold start, setup 2 users in the same way they are now and test.

only then will you know if its a software problem

[westnet]

I've got the same problem on a new alcatel rel 7.

but it also happens when an incoming call is redirected to a hunting group but not always,
1 in the 20 calls it happens.

[selectt_DUP]

Reverted to release 2.1 no problem.

Tried upgrading to release 3,4,5 and 6.1 no problem either.

Looks like a bug in release 7 ?

[tuxalize]

Yes,
it is a bug on Release 7 (with hold, transfer...).
Try to use the latest version of R7.

It has been fixed.
Regards,
Tux

[selectt_DUP]

I have installed Version 700 / 012.005 and there is no other version available on the BPWS.

What version do you have available ?

[westnet]

I have installed Version 700 / 012.005 and there is no other version available on the BPWS.

What version do you have available ?

i've got the same release

[brainwave]

I have installed Version 700 / 012.005 and there is no other version available on the BPWS.

What version do you have available ?

i've got the same release

The systems we got delivered from Alcatel are having the SW release 700 14.003. But i can't find it at the BPWS except for a follow-up witch refer to a version 700 15.001 but that one has not been released.

Greetings BrainWave

[djshaps]

Word is :- The Release Rel 7.0_15.001 will be available on the BPWS as of 17th September 2008 in the public area and it does seem to resolve the issue.

[selectt_DUP]

I have this new release with the new OMC, this was given to me direct from Alcatel-Lucent Support and has resolved the issue. Anyone who wants it early let me know and ill send you the URL link to the FTP server i received it from.