Multi-line on agent set

tincho.rn · Post by **tincho.rn** » 27 Feb 2006 20:33

hi everybody. I want to have agents in the call server wich can recive more than one line. I tried to configure the agent with Multiline keys but it didn't work. has someone of you the aswer to this? thanks very much.

Post by **oldboy** » 28 Feb 2006 18:40

You can only have a multiline for the private calls, you can only program 1 key for CCD

alex · Post by **alex** » 01 Mar 2006 02:26

Actually since Release 6.0 this feature is called Multiline Extension Agent (MEA) for CCD.But it has some limitations (only 25 agents possible).

tincho.rn · Post by **tincho.rn** » 01 Mar 2006 14:58

I found some information about that and I realised that you can only recieved one private call. I want more than one private call, but as I can see is imposible. Thanks four your help.

ranchoseco · Post by **ranchoseco** » 03 Mar 2006 07:10

A CCD agent can have more than one private call. You can assign him multiple lines and an ACD answer key for incoming ACD calls only.

Create multi-line keys on the agent set and and ACD line key for the ACD calls. Under associated and private agent enter their private extension number. Activate skill 87 for the agent.

tincho.rn · Post by **tincho.rn** » 03 Mar 2006 08:05

Hi. Thanks for your aswer. As I understand, in that way the agent must log-in allways in the same position (same phone set). What is skill 87 for?

ranchoseco · Post by **ranchoseco** » 10 Mar 2006 14:51

Skill 87 is for direct calls.

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Multi-line on agent set

Multi-line on agent set

Have you tried this?

CCD