Incoming call beep

Dan · Post by **Dan** » 26 Apr 2006 14:07

Hello

We are using OmniPCx Enterprise version R6.1.1 When the caller calls on the second line it beeps only once in the handset.Is there any way to increase incoming beep timer.

Thanks

Post by **frank** » 28 Apr 2006 09:02

No there is none.
I made a Marketing Request for Alcatel regarding this issue because of one of my last installs, and they told me that they will work on it on a next release.. I have no clue which one, lol..

cavagnaro · Post by **cavagnaro** » 28 Apr 2006 11:56

Change the Tone Cadency under MGR. Tone number is 23.

Tone 23

AUXATT

Tone indicating a waiting call

Post by **frank** » 01 May 2006 23:43

..?

I made a test in my lab, on IPTouch phones, and they beep only once not loud. I could not have them beep more than 1 time. Is this tone 23 supposed to change that !?

Thx

Vnbadiger · Post by **Vnbadiger** » 02 May 2006 16:32

Hi all,

You will be able to genrate the beeps continously on handset by modifying timer no. 52 and 55 which by default are set to 100 so modify this and I hope
you will here beep.
There is timer no 88 for Over-ringing timer (indicating a call camped on multi-line). Duration of beep.

Check out and let me known guys

cavagnaro · Post by **cavagnaro** » 02 May 2006 17:13

Yes, modifying tone 23, by default it is tone 21 with duration of 30, and then 0 with duration with 2000.
In my Call Center I modify this so agents can hear the tone more longer or twice according to what customers want. An example is 0 with 50, 21 with 100, 0 with 50, 21 with 150 and 0 with 2000

Post by **frank** » 03 May 2006 20:38

Excellent, thanks !

Dan · Post by **Dan** » 08 May 2006 17:10

Hello guys

Try changing the tone no 23 but didnt work. Can somebody tell me why.

Thanks in advance