Multi-Extension Agent (MEA)

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ileile

Multi-Extension Agent (MEA)

Post by ileile »

Hello,

does anyone have experience how to configure Multi-Extension Agents in Contact Center with 4034 phones?
I have 6 full time agents and I would like to add 4 ME agents where calls overflow when those 6 agents are busy.
Any ideas.

Our system is like:
Alcatel 4400 Enterprise R6.1 with CCD.
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phengvanna

Post by phengvanna »

All agent put overflow on associate set when busy
then put associate set number
So that when all agent busy call will land to associate set

Thanks
Vanna.
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