call tranferred from AA to ACD

[fernan05]

Hi guys
I set a AA with Single function free dialing, and the other hand I set a ACD group of 5 agents.
I want this:
If the caller doesn t press any number, the call go to ACD group. that is posible?

I set the ACD group in Voice Processing Activation / Automated Attendant / Single Function AA: transfer to subscriber group; but doesn t work.

any idea?

thanks so much

[tot3nkopf]

Is the group declared in public numbering?

[fernan05]

Yes, In the Public Numbering I set:

hunting group Start:5445 End:5445 Base: 545

5445: are the 4 last numbers of the PCM-R2. ACD works correctly.
The header number is 5440, in this case answer the AA, also works correctly.
But I want ACD responds after AA, when the call is received by 5440.

thanks!

[fernan05]

hi guys
My mistake was:
I hadnt declared a hunting group 545 in the column "Called n° ending with" --> ACD Group 1.
in Line Parameters of ACD Services.

thanks

regards!