cannot access 4645 voicemail / mailbox

[johnson_tiam]

Hi guys,

I have a problem at our customer site.
Their system is using forward on no reply or busy on dynamic state user to voice mail (on all users).
The problem is right now we cannot access the voicemail even when we use voice mail access/consultation prefix directly from a phone.
The consequence is when an extension recieve an external call and the are not picking up, automatically it's forwarded to voice mail.
but the voice mail ports are sort of all busy even there is no one using the voice mail ports.
so the result is the external caller hear music on hold for a few moments and then it got forwarded to the operator,
of course they complaint about it so badly.
the operator set always got those call, where it's not suppose to happen.
also happen when external caller directly go to operator, and ask to be transfered to certain extention,
when that extention is not picked up, heard music on hold and then the call return to the operator again.
please do advice.
Many Thank's

Best Regards,
Johnson

[vad]

First one - you have duplicated system? If yes and 4645 not separated - you can have problem. F.e. when CS (where works 4645) goes out.
Check config 18, check incidents about VM.

[johnson_tiam]

hi,

thank's for response sir.
no, we don't have duplicated system, it's only one CPU on customer site.
4645 is on the CS.
what to check on config 18 sir.
it is still in service.
do you mean check incident using incvisu sir?

anyway i hope i have solve the problem,
i just knew that we can also sort of trkvisu in VM via Eva_tools.
it's kinda hs in trkvisu, the VM ports are NOK.
i'm checking the VM status from there.
and i'm doing force disable all, and then enable all.
it solve the case (at least temporary),
do you know what cause the VM ports to NOK (stuck/hang).

Many Thank's

Best Regards,
Johnson

[johnson_tiam]

hi vad,

it turns out that it's only temporary solution,
and we haven't found the cause of problem.
it always NOK on few of the ports (8 ports).
after i release all ports and become OK,
it comeback to NOK after a while.
please do suggest.
Many thank's

p.s. anyway this issues is strongly rellated to this forum, please have a quick view.
viewtopic.php?f=21&t=7320&p=35014#p35014
Cheers,
Johnson Tiam