Double record accounting 4760

[m0e]

Hi Guys,

I Got some report problem at OmniVista 4760, the customer told me that when they try to generate report for cost all extension call they got double record for extension, date, time, and ofcourse cost it self... with this case the cost was printed highest. I found the solution to removed the double call record, I just delete from sysbase central (carrefully) and try to generate it again... Yup... now there is no double record again.. but the problem is I have to removed all double ticket which is not a few.. javascript:emoticon(':(')Sad,
is there any way to remove it. I wonder if there is some mistake configuration that could be cause this double record billing...

Regards,

[m0e]

Just sharing solution..

This is what The expert explain... I take it from BPWS ;

The presence of duplicated tickets on OmniVista 4760 may result from a problem on the OmniPCX 4400. It consists in a difference of the accounting file names between the Main and Standby CPUs.
Following an active CPU switchover, certain files containing tickets that have already been loaded may be presented to the loader.
Unicity check on the 4760 tickets is efficient in normal 4760 and PBX operating conditions. The mechanism of the unicity check on all the tickets that was previously used in accounting applications (4715, 4755) has been optimized in 4760 for faster loading into the database. This load operation is now performed on a batch per batch basis. After detecting a missing ticket in the batch in the database, all subsequent tickets of the batch are loaded.

An improved OmniPCX 4400 defense mechanism is available as from the following versions:
C1.714.3.w
D1.305.4.ae
D1.311.7.o
D2.304.4.d
D2.314
E1.601

Solution :
If required, SQL scripts are available from Technical Support to detect duplicated tickets and to remove them from the database.

Cheers....