4635 automated attendant

swinstation · Post by **swinstation** » 18 Feb 2010 03:16

I really appreciate .thanks for your efficient help.

swinstation · Post by **swinstation** » 20 Feb 2010 02:47

Thanks again about your help,I have another question,can you tell me where can I find the 4635 voice guides(file)?

Eliott · Post by **Eliott** » 20 Feb 2010 03:19

The 4635 has not voice guide files on the OXE like Eva A4645. They are located on the Octel/4635 system.
See also showthread.php?3619-4635-automated-atte ... 0#post6080
What is exactly your question?

swinstation · Post by **swinstation** » 20 Feb 2010 14:23

thanks for your reply.
I configured AA on 4635 and everything is works fine but when external caller hears voice guide that I recorded ,press 1 to attendant press2 to hunt group press 3 .... after pressing 1 or 2 caller hears 'please hold' it is normal in my mind but my customer doesn't like it now i need to delete or change that voice guide ,so I want to know where and how I can find the source of 4635 voice guides.
I don't want change mailboxes greeting or something else, I want to edit or delete the guides that has been loaded with 4635 software.

Eliott · Post by **Eliott** » 20 Feb 2010 14:25

IF it is a VG played by the OXE you should see it with the vgemis command.
Im unfortunately not highly skilled for A4635

swinstation · Post by **swinstation** » 23 Feb 2010 10:18

please help me ?it is emergency and my system handover depends on it.

Eliott · Post by **Eliott** » 23 Feb 2010 10:23

I have no detailed knowledge about the A4635.
vgemis shows nothing? In this case the guide comes from the A4635.

swinstation · Post by **swinstation** » 23 Feb 2010 15:10

thanks eliott.no it doesn't show useful things.

FRANK where are you? can you help me?

murraya · Post by **murraya** » 23 Feb 2010 18:36

Hi Napo, Sorry I don't know the answer but if this is urgent and it looks like you started the post over a month ago I would suggest that you should have also opened a case with Alcatel. have you done that yet? if not it may pay to do so now.

swinstation · Post by **swinstation** » 24 Feb 2010 06:55

yes you are right ,I should raise SR .