Need some help with external incoming call forwarding

tgs · Post by **tgs** » 12 Oct 2006 01:08

We have an OMNIPCX 4400 installed in our office with Queue management done using Alcatel Call Center Supervision and would like to set up the ability to forward incoming external calls from our switch to another office switch (non-alcatel) during off-hours. We already have a DID # setup in the non-alcatel office to receive the calls. Unfortunately we have not yet installed the automated attendant.

1.) Could we setup a schedule to be time dependent to automaticly forward the external incoming calls when a certain programmed time of the day occurs (is this method done using the CCS applicaiton) or
2.) Could we program a phone button that needs to be hit to forward external incoming calls to our other office once it is hit.
3.) Would it simplify matters if we installed the Automated Attendant and would this give us additional options.

I look forward to any solutions that you could recommend.

Thanks

cavagnaro · Post by **cavagnaro** » 12 Oct 2006 09:36

Schedules are posible in alcatel CCD. Go to your CCS and click on the union between the pilot and the Queue and enable schedules. Then in the configuration of the distribution rule, define that if Pilot blocked go to X place, try to put here the Abbreviated that sends to the other PBX. The supervisor of the Contact Center can close the group manually by emergency or done automatically following the schedules.

On closure:

Schedules for Pilot:

Schedules for PG:

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tgs · Post by **tgs** » 13 Oct 2006 17:00

I tried setting up a speed dial number but was only able to get it to work with an internal number. Everytime i tried to set it to the prefix for the trunk seizure when I dialed the speed dial number my phone would show the speed dial name immediately followed by a screen that showed Last Call 0.00 Total 0.00 and the date.
Could this be a class of service issue?

Here are my settings:
Node Number (reserved): 101
Instance (reserved): 1
Instance (reserved): 1
Direct Speed Dial No. Prefix: 6300
Call Number: #34290700
Directory name: test
Directory First Name : dialout
Call Restrictions - Barring: True
Overfl. Dir. Spd Dl. No. Pref.: -----
Auto.Attendant Calling Right: 0
Call Type: Normal
Timed Forward.Dir.Spd.Dl.No.: -----
Range Number: 3
Can be Called/Dialed by Name: NO
Displayed Name: test dialout
External DISA Dir. No.: ----

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cavagnaro · Post by **cavagnaro** » 14 Oct 2006 16:44

Ok, lets see.

- First do a trkvisu all
See what is the prefix for your trunk.

- Second, from a phone dial the prefix, you should hear a tone, then dial the outside number. Does this works? If not check if the phone has the Public Network Category setted up correctly so that it allow you to dial that phone number.

- When step 2 works create your abbr. and configure it in CCS.

Try it now.