Call forwarding to attendant or entity

avp · Post by **avp** » 13 Jul 2010 02:02

Hello everyone,

I am trying to configure some call overflow on a tenanted system and hope someone can assist. The users on this system share the same PRA for incoming and outgoing calls. I would like DDI calls to users in Entity 1 to go to the CDT of Entity 1 after 45 seconds if unanswered, so have configured the overflow timer in the trunk COS to 450. However the users in entity 2 need their calls to overflow to the CDT of Entity 2 within 20 seconds. For users in Entity 2 I have tried to use "9" as an associate or "forward on no answer" but this not allowed. I have also created a virutal and immediately call forwarded it to an entity call number, then used this virtual as an overflow destination but the call does not follow the forwarding.

Any assistance would be appreciated.

swinstu · Post by **swinstu** » 13 Jul 2010 09:15

Overflow timer is controlled by timer 4 under Timers which is a global setting in the OXE but i believe this overflow timer will be available on non global level on latest release for individual extensions via phone facilities categories. Good luck.

Mr T · Post by **Mr T** » 13 Jul 2010 10:27

but i believe this overflow timer will be available on non global level on latest release for individual extensions via phone facilities categories

Where did you hear this??? It's about fricking time!

avp · Post by **avp** » 13 Jul 2010 19:59

Thanks Swinstu, I guess I will have to look into this "per user" overflow feature in the latest release. Appreciate your feedback. Avp

murraya · Post by **murraya** » 14 Jul 2010 06:20

about the timer.... timer 4 sets global overflow no answer/ associate. In telphone facility catagory you can set the overflow timer. if that is set to 0 (default) phones in that catagory follow timer 4. If set to anythig other than 0 then that is the overflow timer for phones with that catagory.
Now re the original question, this won't help as it's only a timer. what is "9" attentant call, entity call, indv attendant call?

swinstu · Post by **swinstu** » 14 Jul 2010 08:40

Mr T wrote:Where did you hear this??? It's about fricking time!

I checked R9.1 and found the following in Categories - phone facilities categories - (last paramater) overflow noanswer timer
And works as described by murraya.

Mr T · Post by **Mr T** » 14 Jul 2010 17:00

Nice, a global timer for overflow has always been an issue with customers. This is new as of 9.1?

avp · Post by **avp** » 14 Jul 2010 20:04

Thanks for your reply murraya, in the configuration "9" is an attendant call. I have also tried to overflow to an "entity call" prefix and an "individual attendant call" prefix but it doesn't allow these prefixes as an associate or "call forward no reply" desitination.