4615 to 5 digit?

[Isa]

HI All:
I'm new on the forum and I want to congratulate their moderators. I've found this forum excellent.

By now, I'm working to implement VOIP on all our Latin-American offices and by now, my work if standardize the commands off all the Alcatel / Lucent PBXs and bring them to 5 digits. I've get success until now with Argentina, Mexico and Chile. Now it's Venezuela and I get stuck there.

That PBX has a 4615 voicemail and until now, and I need to create 5 digits mailboxes, because all users extensions need to be moved to 5 digits.

I've got the 4615 reference manual. I created a 5 digit extension for test and tried to create a it's 5 digit mailbox, but doesn’t work.

An Alcatel technician says that 4615 does not supports 5 digits and suggest buying a new one. But he probably wants to get money and Venezuela is out of budget for such purchase now.

Can some of you tell me if is there any trick I can do to move all users to 5 digits and be able to create mailboxes for them?

The PBX is 4400, CPU6. No 4635 or other voicemail card available

Thanks a lot!!!!
Isa

[frank]

Hi,

This is what's in the 4615 documentation, page 4:

Numbering plan from 2 digit to 4 digits maximum wide


So you will have to change your voicemail to a 4635.
How did you do in other sites !?

Also, the 4615 is not made to work in a network environment. It's only for small, stand alone installations

[Isa]

Thanks for your answer Frank!

In the other sites I've got 4635j adapters. I've reinstalled the VM HD with a most resent version of the VM software, downgrade compatible.
I've deleted all 4 digit users, imported them back with the 5 digit version of the number, without voice mail.
Then I changed the pilot number of the old voicemail number to a 5 digit version too and started up the VM with the new software.

After assign the new pilot number to each user, all the new 5 digit mailboxes were creted ok.

The problem with Venezuela, is the 4615 and no money to buy the new VM card.....

Isa

[frank]

Well.. If you have no money, you could still use centralised voicemail, but then you need to buy a license for that ..

[Isa]

What do you mean exactly with centralised voicemail?

Do you see any chance to provide any voicemail facility to the users, if I move them to 5 digit?

If I have to ask them to dial the pilot number and enter their mailbox number to consult their messeges, I can do it. VOIP is the priority by now.

[frank]

Centralized voicemail means that you use the voicemail of another system.

Node A (with 4635) <------> Node B

Here, users of node B will have a voicemail account on the 4635 from Node A



You need a license for this.

[Isa]

Thanks Frank