busy tone for external calls

daweed · Post by **daweed** » 23 Jul 2010 03:37

Hi all,

My problem is:
When party is busy and external call arrive the signal tone is busy and this is OK.

But when party has voice mail configured and external call arrive first three tones are normal and then is voice guide of voice mail.

And my question is where i can change first tones from normal to busy or remove any tones and just leave voice guide ?

Post by **vad** » 23 Jul 2010 04:41

About busy user - user really busy or have free multi-line keys?

daweed · Post by **daweed** » 23 Jul 2010 04:42

really busy is not an attendant

Post by **vad** » 23 Jul 2010 04:49

If you have ring back tone - user not total busy. Manage public network (access) COS - incoming DID hold on busy set=0.
I think in this case you will have immediate overflow (instead of overflow on no answer).

daweed · Post by **daweed** » 23 Jul 2010 05:03

it was set for 0
The ring back tone only occurs when user has voice mail enabled

Post by **vad** » 23 Jul 2010 05:37

When external caller hear ring back tone - called user hear "waiting calls" tone or not?
May be user belong to hunt group? In this case used public network COS from HG instead of declared in user parameters.

Post by **vad** » 23 Jul 2010 05:42

And next one - about overflow to VM. Overflow to VM declared via user/dynamic state user - associated set=VM number and overflow item checked (and overflow on busy)? Or via phone feature COS - default overflow type (overflow on no answer, on busy, on no answer and busy?) and default overflow address?

daweed · Post by **daweed** » 23 Jul 2010 06:26

vad wrote:When external caller hear ring back tone - called user hear "waiting calls" tone or not?
May be user belong to hunt group? In this case used public network COS from HG instead of declared in user parameters.

no "waiting calls" tone at all
no hunting group

daweed · Post by **daweed** » 23 Jul 2010 06:41

vad wrote:And next one - about overflow to VM. Overflow to VM declared via user/dynamic state user - associated set=VM number and overflow item checked (and overflow on busy)?

Overflow to VM is showing up itself in "user/dynamic state user" after enabling VM Dir. no. in "user"
overflow on busy: false

vad wrote:Or via phone feature COS - default overflow type (overflow on no answer, on busy, on no answer and busy?) and default overflow address?

Default overflow type : No forward
Default Overflow Address: Nothing

daweed · Post by **daweed** » 26 Jul 2010 09:57

thinking that there is some issues with timers and tones but may be wrong