voice guide 518

swinstation · Post by **swinstation** » 07 Aug 2010 10:58

hi
I configured VG 518 and it works fine,and it plays Q information repeatly and fast and I can not configure it , to play voice guide one time.
1.how can manage voice guide repeat time?it play 1 time and wait a caller leaves Q.
for example:

you are 2 person in Q(just 1 time). and after that play a music and after that when a caller leaves Q the music cuts and says you are first person in Q.or say it just 1 time and wait.....
how can do it?

swinstation · Post by **swinstation** » 09 Aug 2010 06:08

where are alcatel specialists?

Konstantinos.E · Post by **Konstantinos.E** » 09 Aug 2010 16:50

VG DYNAMIC FEATURE
Within the frame of CCD call distribution, calls are queued before they are distributed to agents. A guide is broadcast to each caller placed in the queue. This guide can be:

any guide,
the position in the queue,
the estimated waiting time,
the estimated waiting time and the position in the queue.
This object allows the operating mode of the voice guide that gives the position in the queue to be defined.

NOTE :
The management of the estimated waiting time broadcast is not performed here. See the object WAITING TIME DEPENDANT TABLE in CCD.

Voice Guide No.
Reminder of the number selected (see object VOICE GUIDE): the voice Guide number is 518 (VG_ACD2_QUEING_POSITION). The attributes of this voice guide are imperatively: function = Dynamic chained voice guide" and CCD Dynamic chained VG data = queue position.
This guide number 518 must be filled in either in a parking level of a pilot rule (see PILOT RULE GUIDES in CCD), or in a level of a waiting time dependent table (see the object AITING TIME DEPENDANT TABLE in CCD).

good luck:)

swinstation · Post by **swinstation** » 15 Aug 2010 13:48

thanks for your totaly response.but you just give details about voice guide 518 but I am looking for solution .
regards.
now somebody tell me how?

mujib.alu · Post by **mujib.alu** » 16 Aug 2010 04:18

FYI : Voice guide n°518: CCD waiting queue position

What are you looking with VG No 518, for solution.................!!1

swinstation · Post by **swinstation** » 16 Aug 2010 05:00

Hi
I explained it on first post ,you can find my request about VG518
(Q information)easily.

sadim · Post by **sadim** » 16 Aug 2010 07:09

Hi,

Try timer 238.

Regards
Sadim

cwsonline · Post by **cwsonline** » 26 Aug 2010 15:48

I have used Waiting Rooms with the Integrated Automated Attendant. In this case you would have two leafs. The first leaf plays your voice guide once. Time Out Action would go to second leaf with, for example, music on hold.

swinstation · Post by **swinstation** » 27 Aug 2010 03:25

thanks I will try it it is good idea but my configuration on ccd