Central Services voicemail email notification

hudsonmanx · Post by **hudsonmanx** » 24 Jan 2007 03:07

We recently had a software update on our phone system, since then our Central services has stopped working. When we receive a voicemail to a phone usually it would email a WAV file to the users email.

I have checked in PM5 and in Central services it does say that Email Notification is enabled and has the correct IP for our mail server, although it does say failed.

Any help would be great.

Thanks,
Mark

Patrick · Post by **Patrick** » 26 Jan 2007 02:02

Hello !

What kind of Software Update ?? System to Rel.5.1

hudsonmanx · Post by **hudsonmanx** » 26 Jan 2007 04:55

the system was upgraded to version R410 046 001 by the Alcatel engineer.

thanks

Patrick · Post by **Patrick** » 29 Jan 2007 06:05

I think he has installed all Systemfiles, but you don't use/bought them (i.e. Internet Access, VoIP, ACD ...).
He must install the Update right, only installing the Software pack, sold by the licences.