Multiline transfer problem

[RobertBreu]

Hi,

one of my customers want to do the following:

- an incoming call rings on the set
- without picking the call up he want's to make a transfer
- if the set isn't multiline this works perfect (he just dials the number of the extension and then the ringing call is transferd to this extension)
- but if the set is multiline there are two behaviours:
- with one multiline he can dial nothing
- with two multilines he can dial an extension but then it's like a normal call...he can talk with the other extension but not transfer the ringing call

Any ideas how to solve this?

Thank You
Robert

[vad]

May be for this set (with two multi-line keys) - you need to program "forward on ringing" key and press this key and after dial number?
Without this - PBX do not know - you want to forward on ringing or just call another party.

[Eliott]

http://alcatelunleashed.com/viewtopic.php?f=246&t=15927

[RobertBreu]

Hi,

thank you!
With the key it works!

[Eliott]

Hi,

thank you!
With the key it works!

Thanks for your feedback.

a)
- An incoming call rings on the set with two multilines
- He dials an extension and presses the programmed "transfer on ringing key"
b)
- An incoming call rings on the set with two multilines
- He presses the programmed "transfer on ringing key" and then he can dial an extension number
c)
- Without Multiline you can dial just the extension number

Both works, correct?

[RobertBreu]

Hi,

only b and c works.

[Eliott]

Ok. As expected.
Saved in my brain for future reference. (I hope *g*)

>Both works, correct?
"Both" and three options. Funny. Hehe.

But only, if you leave the field "Directory Number" in the key empty, right?
If you enter a number there, the call will be forwarded directly and fix to this number.

[RobertBreu]

Hi,

that's right...only when the directory number field is empty then you can dial free...