Associated Sets and Voicemail

[JHades]

Can following be accomplished in Omnivista 4760:

call ==> User A ==> associated Set to User B ==> forward on no reply/absent to voice mail.

When I try something like this, I always end up on the Entity Overflow instead of the voice mail of user B.

Any suggestions? Due to some kind of timer?

[trex1]

Hello JHades,

Answer: No. The 4760 is primary a networkmanagement system. Such callrouting issues you mentioned, can not be solved with the 4760 because all call routing is done on the 4400/OXE.

[knightr1der]

Using the 4760, you can use the 'configuration' button and log in to your 4400 and check the timer in the External services for your Trunk Group category the overflow timers. Make sure they are longer than system timer number 4.

[JHades]

My timer 4 is at 180, the overflow timer (on No Reply and on Wainting) for the trunk category is at 350. So that seems allright.

It's a bit funny, I can set the features individually: I can put the voicemail as an associated set of one of the numbers, and it works great. Some people around here have this setting. I can also use the forward on no reply to the voicemail. But I can't make them work together.

I already tried to put timer 4 to 170, but that doesn't give it either.

[vad]

Check phone feature COS, item "Voice Mail Forwarding". If you want forward call to user B VM - select "Ring final set mail".

[JHades]

Wonderful, that's what I wanted.

Thank you very much.