4645 auto attendant not forwarding Caller ID / secret ID

[Dave]

4645 auto attendant not forwarding Caller ID / secret ID

All calls come into customer from one of 3 analog trunks, they hit the auto attendant the caller chooses the option for the person they are calling.
The call is then forwarded to the caller no problem. However the person receiving the call see's "auto attendant" on the screen and they want to see
who is calling them. Caller ID is coming in the trunks but not being forwarded to the callee through the auto attendant.

Any thoughts?

Dave

[cavagnaro]

Sure you have CLIP on the APA boards?

[Dave]

Yes did verify this and just for fun I took out all trunks and rebuilt the board (with CLIP) again and still the same problem.

[Dave]

Sorry,
The customer said he had Caller ID on the circuits but after
one of out techs reviewed his order, he did not request it so
he is taking care of this now. I am sure it will work as soon as that is corrected.

[cavagnaro]

Lol. Never trust a customer word.


Sent from my XPeria Z