On-Hold Tones Help

[minpud]

Hi,

I have recently inherited a Alcatel 4670 telephone system at our new office, the system is configured pretty much as we need. The only thing is when callers are onhold or transferred to another extension they get a constant tone while they are onhold? This seems to be causing a bit of confusion with callers thinking that we have hung up and I was hoping that we could either turn off that comfort tone so they get silence or change it to a beep, can anyone offer any advice?

Thanks in advance

Martin

[MartinB]

You will have to get an Alcatel Tech to assist on site. Its probably an alcatel 4400

[minpud]

Thanks for the quick reply, I was given some training on the programming software and shown how to create new IP extensions, groups, keympas and change call routing etc so have some basic experience programming, it is something that I could do through the software myelf?

Thanks Martin

[cavagnaro]

Do you have a music on your PBX? GPA2 or GD boards? Create a test tone prefix and see if you have any.
You will see, there are many things, like music index, probably load music via a software I doubt you handle, map guides, configure pbx to play that file...so you can start maybe by downloading docs from here and read all about voice guides to start with.

[vad]

Usually - in Entity - Voice Guides/Waiting guide - declared some VG instead of tone 2.
System/ Voice guides - in used VG declared backup tone (used when VG not works or when users not use VG). If in this VG used backup tone like 19 - you will have constant tone. Just declare backup tone f.e. 2