AA External Diversion not working (local OK)

carousel · Post by **carousel** » 25 Mar 2015 12:47

We have setup a virtual extension (340) that has an immediate diversion to an external number. The auto attendant has been setup so that key: 3 rings 340, which is then diverted externally.

1. When calling 340 internally it works just fine and diverts immediately as expected.
2. When calling the auto attendant internally and choosing option 3 it works just fine and diverts immediately as expected.
3. When calling the auto attendant externally and choosing option 3 it rings once and then cuts back to the auto attendant. I have also confirmed that the external phone is actually ringing once and then cutting off.

Nothing has changed on the phone system and yet this issue appeared. It will work one day and then not work the next day at the moment and I cannot figure out what the issue is. Can someone please help? Do you have any advice or can you point me in the right direction?

Thank you

cavagnaro · Post by **cavagnaro** » 25 Mar 2015 12:53

Nothing has changed on the phone system and yet this issue appeared.

Ahhhh if we had one dollar for everytime a user posts that

we could pay half hosting

carousel · Post by **carousel** » 25 Mar 2015 13:00

Ok, i should probably have said "nothing has changed to my knowledge"

carousel · Post by **carousel** » 26 Mar 2015 06:25

Really at a loss here, i've tried creating new virtual basestations with the same immediate diversion in place and it does the same thing.

cavagnaro · Post by **cavagnaro** » 26 Mar 2015 11:51

I guess some timer or category has been modified. No clue which one only.
By any chance you have a previous backup?

Konstantinos.E · Post by **Konstantinos.E** » 26 Mar 2015 12:00

Maybe if you chage debug label---other labels--AATypTrf set it to 00

i think you need a reboot after

carousel · Post by **carousel** » 27 Mar 2015 08:03

The backup I have is very old, there have been many changes since then. Where can I find the debug level? I'm using the OmniPCX software tool.

Konstantinos.E · Post by **Konstantinos.E** » 27 Mar 2015 13:09

omc---system misc --debug labels--other labels and search for this label

Sent from my iPhone using Tapatalk

carousel · Post by **carousel** » 01 Apr 2015 04:40

Thanks for the reply, I have found AATypTrf under other labels. Before I modify the setting, are you able to tell me what it does exactly?

Thanks

Konstantinos.E · Post by **Konstantinos.E** » 01 Apr 2015 10:58

allows blind transfer inside the AA

Sent from my iPhone using Tapatalk

Alcatel Unleashed