Holidays routing

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jat421

Holidays routing

Post by jat421 »

Hello we have a setup done right now where the calls get transferred after hours and weekends to different location. Is there any way to setup up a routing for holidays? At this time for holidays we have make changes under Entity Incoming State hours. Is there a way to program holidays in the phone system?

Using R 9.1
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tgn
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Joined: 30 Dec 2009 17:59
Location: Germany

Re: Holidays routing

Post by tgn »

there is a calendar with special day option in callcenter. but you'll need the callcenter license to use it.

regards...
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jat421

Re: Holidays routing

Post by jat421 »

ok Thanks! yea don't have a call center license :(
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