Hi,
I've a soucy when a mailbox type 34 transfer to a post that no answer, i want callback to an another post without use associated user.
I want to personalize the message who diffuse that the post is busy or no answer at the end of the tree structure.
thanks
automatic operator
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knightr1der
Re: automatic operator
I wouldn't say its completely non-understandable.cavagnaro wrote:Is it me or this is completely non understoodable at all?
I will do the babelfish thing here;
I have a problem, when a mailbox type 34 transfers a call to a user that does not answer, i want the call to go to another user without having to use the 'associated station' parameter.
I then want call to go to voicemail and play a message saying that the (last) extension is busy or unable to answer.
Re: automatic operator
I want ice cream too 
but why not use hunt groups to do the job seq...last user in the group can be the voicemail.....
me thinks this will work
but why not use hunt groups to do the job seq...last user in the group can be the voicemail.....
me thinks this will work
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Isa
Re: automatic operator
You have to setup a "hunting group" under Group menu, adding on it all the extensions you need to be called, and set the group as sequential.
Then you have to edit each the extensions, and in the "associated set number" you can put the number of the group you've created.
In the last number of the secuence of estensions, you can create a new extension and set it as forwarded to a voicemail. You can put the message that you want there.
Someone of the queue (group) should check that mailbox from time to time (if you create it as virtual) or just watch if the mailboxx light is blinking.
You can create an special voice guide for the final message, under the section System - Incomming greeting guides or use an "only hear mailbox" too.
Is that what you need.?
If you have an CCD, you have much more options, of course.
Then you have to edit each the extensions, and in the "associated set number" you can put the number of the group you've created.
In the last number of the secuence of estensions, you can create a new extension and set it as forwarded to a voicemail. You can put the message that you want there.
Someone of the queue (group) should check that mailbox from time to time (if you create it as virtual) or just watch if the mailboxx light is blinking.
You can create an special voice guide for the final message, under the section System - Incomming greeting guides or use an "only hear mailbox" too.
Is that what you need.?
If you have an CCD, you have much more options, of course.
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knightr1der
Re: automatic operator
I didn't think that a call to a hunt group will follow a members forward. Because the call is for a group, not an individual.
Am I wrong?
Am I wrong?
