CMISE reject: [PCX] Authentication Failure

[ranjithvkumar]

Dear Experts,

I am getting the bellow mentioned error in 4760, also synchronization failed. Until yesterday everything was working fine but suddenly today i am getting this error.

"
[17:10:09] > Connection : Wait For Connection
[17:10:09] > Connection : Checking Connection
[17:10:12] > Connection : Connection Established
[17:10:13] > Check Version PCX OCC
[17:10:14] > Connected to PCX. OCC
[17:10:15] > Load the local object model
[17:10:18] > Request 0 sent to OCC.
[17:10:18] > Full PCX object model is available.
[17:10:18] > Request 0 completed on OCC: 0 instance(s) received.
[17:10:20] > Disconnect from PCX. OCC
[17:10:20] > CMISE reject: [PCX] Authentication Failure

"

Kindly guide me what configurations i need to check and change.

I have attached the sync log file.

Thanks in advance for your help.

[haroun]

have you enabled security on OXE? isee sftp
btw why ip adress is changing for SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc are there other nodes ?

[ranjithvkumar]

Hello Haroun,

Which security you are talking about in OXE (netadmin -m -> 11 Security) in this which one ?

Do i need to enable SSH in the security ?

Those IP address which are there in log files are PCS IP address from different media gateways.

[haroun]

check the config of the node at directory /system level , check the different accounts /pass
other thing check the account's file(ftp access , ftp user etc) at oxe may be been corrupted

[ranjithvkumar]

All the passwords are correct and i verified it.

Regarding the files like ftpaccess, via ftp i tried to put those files which i took from different system but it says permission denied. Even when i was trying to take the ftpusers file system was saying permission denied.

Can you tell me any other user/way to put those file into the system ?

[tot3nkopf]

If you have ssh activated on the pbx you can only use sftp and ssh to access OXE. For 4760 you need the Security module/license.

[ranjithvkumar]

As of now i haven't activated SSH.

What else be the cause for the error? and what can i do to fix it. Need your experts help.

[haroun]

[10/11/2015 3:14:44 PM] 292 SyncLdapPbx: Will use FTP.
[10/11/2015 3:14:47 PM] 292 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : autentification_to_the_pbx_failed
[10/11/2015 3:14:47 PM] 292 SyncLdapPbx: Error: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
Polling failed (autentification_to_the_pbx_failed)
[10/11/2015 3:14:47 PM] 292 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
error : autentification_to_the_pbx_failed
..................................................................................................................
[10/11/2015 3:23:34 PM] 5364 SyncLdapPbx: Will use FTP.
[10/11/2015 3:23:37 PM] 5364 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_accounting
[10/11/2015 3:23:37 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
42 files to download (Key=PollerTaxaCursor)
[10/11/2015 3:23:46 PM] 5364 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_ptp
[10/11/2015 3:23:47 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
350 files to download (Key=PollerObsCursor)
[10/11/2015 3:25:03 PM] 5364 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_ip
[10/11/2015 3:25:04 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
168 files to download (Key=PollerIpCursor)
[10/11/2015 3:25:40 PM] 5364 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polled
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
42 accounting files downloaded
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
350 PTP files downloaded
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
168 IP files downloaded
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: Software download not enabled in LDAP
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: Audit Process is not Enabled or No Audit License
[10/11/2015 3:25:41 PM] 5364 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : loaded
--------------------------------------------------------------------------------------------------------------------------------status_sync : auditing
[10/11/2015 4:50:06 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling
[10/11/2015 4:50:06 PM] 4240 SyncLdapPbx: Will use FTP.
[10/11/2015 4:50:09 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_accounting
[10/11/2015 4:50:09 PM] 4240 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
0 files to download (Key=PollerTaxaCursor)
[10/11/2015 4:50:09 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
[font=]warning : no_account_lis[/font]
[10/11/2015 4:50:09 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_ptp
[10/11/2015 4:50:09 PM] 4240 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
3 files to download (Key=PollerObsCursor)
[10/11/2015 4:50:10 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling_ip
[10/11/2015 4:50:10 PM] 4240 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
1 files to download (Key=PollerIpCursor)
[10/11/2015 4:50:11 PM] 4240 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polled
[10/11/2015 4:50:11 PM] 4240 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
3 PTP files downloaded
[10/11/2015 4:50:11 PM] 4240 SyncLdapPbx: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
1 IP files downloaded
[10/11/2015 4:50:11 PM] 4240 SyncLdapPbx: Software download not enabled in LDAP
[10/11/2015 4:50:11 PM] 4240 SyncLdapPbx: Audit Process is not Enabled or No Audit Licen

............................................................................................................................................
[10/11/2015 5:46:10 PM] 4824 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : flush_action Accounting
[10/11/2015 5:46:11 PM] 1820 SyncLdapPbx: [PCX_ERROR] CGcsCallback::notify CMISE error:Access Denied (0x2)
[10/11/2015 5:46:11 PM] 4824 SyncLdapPbx: Warning: File compression request in pbx ... rejected
[10/11/2015 5:46:11 PM] 4824 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : auditing
[10/11/2015 5:46:11 PM] 4824 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : polling
[10/11/2015 5:46:11 PM] 4824 SyncLdapPbx: Will use SFTP.
[10/11/2015 5:46:12 PM] 4824 SyncLdapPbx: Error: Sftp: Error code:10061 (The requested connection has been refused by the remote host.)
[10/11/2015 5:46:12 PM] 4824 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
status_sync : connexion_refused
[10/11/2015 5:46:12 PM] 4824 SyncLdapPbx: Error: SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
Polling failed (connexion_refused)
[10/11/2015 5:46:12 PM] 4824 SyncLdapPbx: pbxDn:SubnetworkNodeNumber=1, SubnetworkNumber=0, NetworkNumber=0, o=nmc
error : connexion_refused

[ranjithvkumar]

"SFTP" log is due to i enabled SSH in security (in netadmin).

I disabled SSH but still the "CMISE reject: [PCX] Authentication Failure" error exists. Any possible cause or solution for this. ? System was working and suddenly i am getting this error message.

Looking for experts help.

Thanks.

[tgn]

please post the ldif export of your oxe entry in systemdirectory. maybe we can see more then...

regards...