received call logs not getting in IP phone 4068/4028

[10111989]

Dear All,
I am using ip phones 4068/4028 but i am not getting the received call logs in ip phone.

if our customer wants to know the received call no. we told them by the help of call billing they are not able to check the received call logs.

So, kindly please help me ASAP.



Warm Regards
Vineet

[cavagnaro]

Don't understand your question...you are not seeing the caller phone number on the set display? What do you see?

[vad]

As I remember - feature "cal log" available from R11.1
What is your release?

[10111989]

Dear cavagnaro Sir,
my question is when any ip phone user (4068 for example) call to my ip phone i received the call but after the disconnection of call if i know which is called me i can't find the no in my ip phone (4068) received call.

if user give me missed call i am able to check the no. in external/internal missed call option
but i can't find the received call log after the disonnection of call.

hopefully i think u understand the problem.



Warm Regards
Vineet

[10111989]

Dear Vad Sir,
thanks For ur support

my release is 10.1 but i find the received call no in my call billing reports in the ip phone (4068/4028) menu i checked missed call logs but not able to find the received call no.

if i connect my ip phone on R11.1 then can i find the received call logs.

Warm Regards
Vineet

[murraya]

hi, that is correct as per Vad, that was a new feature added in 11.1

[tot3nkopf]

It works also in 11.0.1. However not for acd sets.