Moved from 4059 Attendant to full AA-no operator?

[jlinhrst]

Just curious if any users out there have ever made a move in their organization from a fully staffed Operator role using the 4059 to a non-staffed, fully Automated Attendant configuration in their organization?

There's currently a consideration in place to abandon the operator station and fully automate calling for our system. I can think of some cons, but what are your pros and cons of implementing such a thing?

Those that have been involved in an cutover scenario like this, how did it go?

[cavagnaro]

All depends on your business needs...AA can't fully replace a human. All AA is to transfer calls, what if you have an organization where your External customers don't know the extension number or need a more personalized attention?

However if you Operator only does call transfers then yeah, AA will help.

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