Omnivista 8770 not sending alarm notifications by mail

[melozurdo]

Hi guys,

I´m trying to configure filter alarms to be sent thru mail but when an specific alarm comes (i.e. "mtcl login"), the notification never arrives.
I put FQDN mail server in Omnivista Administration section and I confirmed that there is network connectivity between the virtaul machine the Omnivista is installed and mail server. Can somebody please help me to get this figure out? Thanks.

Regards,
Nacho

[tgn]

send detailed screenshots from your configuration, please.

regards...


--- back to basics... focus your eyes on the essential things... ---

[melozurdo]

Here you are...

Also I can see the following messages in the alarm log:

[4/25/2016 4:26:31 AM] 1876 FaultManager_AlarmTrigger: - mtcl login : Send mail with 1 alarms
[4/25/2016 4:26:32 AM] 1876 FaultManager_AlarmTrigger: Warning: Unable to send mail : Connection failed

Thanks,
Nacho

[melozurdo]

Also should i run faultmanager.exe? See attachment
Thanks,
Nacho

[tgn]

in 4760 i've used "name of mail sender" like in i your screenshot. as we switched to 8770 i must use a full mailaddress with @-sign as "name of mail sender".

also try to send a mail from 8770 server with telnet to test the connection. (there are many google "hits" how to test smtp with telnet. for instance http://www.yuki-onna.co.uk/email/smtp.html )

regards...


--- back to basics... focus your eyes on the essential things... ---

[tgn]

Also should i run faultmanager.exe?

i do not know any reason.

regards...

[melozurdo]

in 4760 i've used "name of mail sender" like in i your screenshot. as we switched to 8770 i must use a full mailaddress with @-sign as "name of mail sender".

also try to send a mail from 8770 server with telnet to test the connection. (there are many google "hits" how to test smtp with telnet. for instance http://www.yuki-onna.co.uk/email/smtp.html )

regards...


--- back to basics... focus your eyes on the essential things... ---

so you said put full mailaddress with @ in server name instead of FQDN server name? Or you mean put my email address in the alarm filter section? (this is currently done)

[tgn]

neither... put a full emailaddress in the field "name of mail sender" this is the field below the mail server fqdn...

regards...


--- back to basics... focus your eyes on the essential things... ---

[melozurdo]

neither... put a full emailaddress in the field "name of mail sender" this is the field below the mail server fqdn...

regards...


--- back to basics... focus your eyes on the essential things... ---

I think this is only to reflect the name of the sender when you receive the notification by mail. Anyway, I put a full mail address, then I generated the alert and I never received the notification by mail. I think the problem is in the mail server side. It seems that my email is not recognized to receive notification alerts from Omnivista. I also see these log messages:

[4/27/2016 3:33:27 AM] 1876 FaultManager_AlarmTrigger: - mtcl login : Send mail with 1 alarms
[4/27/2016 3:33:28 AM] 1876 FaultManager_AlarmTrigger: Warning: Unable to send mail : Connection failed

[cavagnaro]

Test the telnet smtp commands from the server you your mail server. Verify you can send an email from it

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