Phone answer customer call in via CO trunk cannot hear (very noice...howls, howls, howls)

[mrbi1310]

Hi All

The firt time system work with CPU6 and release R9.0-h1.301-28-b-vn-c6s2 and then the CPU6 failure and then we replaced by CPu7-2 with release R9.0-h1.301-50-a-vn, and then we meet issue with: when customer call in to system and hear voice guide and press 0 and then the extension 0 answer the call -> The conversation cannot hear (howls...howls...)

I saw on incvisu with log alarm as:
13/07/16 10:14:30 000001M|000/03/-/---|=4:3778=CLIP detection for terminal 0 , Problem 19
13/07/16 10:15:21 000001M|000/03/-/---|=4:3778=CLIP detection for terminal 6 , Problem 19
13/07/16 10:16:12 000001M|000/08/-/---|=4:3778=CLIP detection for terminal 1 , Problem 19
13/07/16 10:27:45 000001M|000/03/-/---|=4:3778=CLIP detection for terminal 6 , Problem 19
13/07/16 10:44:21 000001M|000/03/-/---|=4:3778=CLIP detection for terminal 6 , Problem 19
13/07/16 10:44:44 000001M|000/08/-/---|=4:3778=CLIP detection for terminal 7 , Problem 19
13/07/16 10:56:24 000001M|000/03/-/---|=4:3778=CLIP detection for terminal 6 , Problem 19
13/07/16 10:57:21 000001M|000/08/-/---|=4:3778=CLIP detection for terminal 7 , Problem 19
13/07/16 10:58:06 000001M|000/03/0/000|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 10:58:36 000001M|000/03/0/000|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:03:25 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 1, colDay , line 4 incorrect or missing
13/07/16 11:03:55 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 1, colDay , line 4 incorrect or missing
13/07/16 11:04:45 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 0, colNight , line 4 incorrect or missing
13/07/16 11:05:15 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 0, colNight , line 4 incorrect or missing
13/07/16 11:08:20 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:08:41 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:08:41 000001M|000/03/0/007|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:09:11 000001M|000/03/0/007|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:10:24 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing
13/07/16 11:10:54 000001M|000/03/0/006|=3:1307=MCDU in distri tab entity 3, colNight , line 4 incorrect or missing

Please help

[mrbi1310]

HI Everybody

Please help

[tot3nkopf]

On CPU6 I think you had voice guides and tone detection configured. From what I remember CPU7 does not support this. Do you have a GPA board (you should as u are mentioning voice guide playing)? You need to configure tones and detection there now.

[mrbi1310]

Hi

This Issue random, some call meet issue and other call work fine, so i think tone and detection are ok

[vad]

CLIP fpr CO line - implemented?
CLIP - works?

[mrbi1310]

The CLIPs are work, because i saw the caller number when customer call in. and with last version R9.0-h1.301-28-b-vn-c6s2 it is work fine but after i replaced new CPU7-2 with version R9.0-h1.301-50-a-vn, the issue appear

Please help