4635 Automated attendant.
Posted: 18 Oct 2006 18:14
I have created an automated attendant(AA) on 4635 ( COS=32 ,Dial by menu + extn.). I programmed the Attendant schedule and attendant destination on this AA mailbox which is an normal extn with mailbox.
When caller press 0 on AA the call gets routed the this attendant destination extn number. On no reply the caller hear AA prompt again rather than going to mailbox of attendant destination extn.
But when created as option 9 programed the menu 9 to go this extn.
Tested when caller press 9 it reach that extn and overflows to the mailbox.
Any solution for the option 0
When caller press 0 on AA the call gets routed the this attendant destination extn number. On no reply the caller hear AA prompt again rather than going to mailbox of attendant destination extn.
But when created as option 9 programed the menu 9 to go this extn.
Tested when caller press 9 it reach that extn and overflows to the mailbox.
Any solution for the option 0