4400 Call Center Problem

[KillianK]

Hi All,

Strange one for you, this happens on about 5 calls a day. A customer calls in, the customer hears background call center noise but not the agent, the agent hears the customer, then agent then has to transfer the call to there supervisor to hang up the call, when the call is transferred the supervisor cannot hear the customer and the customer cannot hear the supervisor, any ideas? Hope this makes sense...

Thanks,

Killian