acd-otcc prob

coronis · Post by **coronis** » 13 Feb 2007 08:16

hello,

I have an oxo r 5.0.

Im setting up a call center with 3 agents, 1 supervisor.
I followed the configuration on the chapter 10 on the 998 pages docs,
when i try to call from outside and set my configured agents busy, the trunk lines just keeps ringing no messages heard.

My license:
agents: 20
agents application :
supervisor application :1
Stat application: enabled

My config:
on duty: 541
off duty : 542
CW: 543
TW: 544
etc etc etc

my first objective is to land incoming call to my ACD, for now it does not work.

Could somebody help me pls..

tnx

coronis · Post by **coronis** » 17 Feb 2007 07:15

dear guru's,

Im setting up my acd with, could someone help me, call from outside doesn't land to my ACD.

I created a hunt group 545 with members: 8 VT ACD

In my attendant group list calls is landing to extn 119, then 119 is immediately forwarded to HG 545.

I want to land incoming calls to my ACD: please help....

thanks.

coronis · Post by **coronis** » 17 Feb 2007 08:12

dear guru's

in this case i dont have any DDI, i only have only analog number from provider...

please help!!!

thanks

Post by **tot3nkopf** » 17 Feb 2007 13:19

How do you manage your trunk lines distribution: from trunk lines (call dist) or from attendant group? in the first case: External lines-->external accesses-->access-->call dist night, day and you hunt group number. In the second case: in your default attendant group put only the hunt group and maybe general bell or a red phone.

(I haven't configured CC on OXO but I assume that you must configure external lines distribution on the hunt group you aere talking about).

coronis · Post by **coronis** » 18 Feb 2007 01:12

tot,

thanks this is what im looking for.
my config was option 2, but i was didn't succeed. ill go for 1st option...

BR,

coronis