adm_acd - ccd, cca, csta....

All those commands that we don't really use very often, but that we should ! Documented or not, they worth it !
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zanex

adm_acd - ccd, cca, csta....

Post by zanex »

(1)CA_cpuA> adm_acd
Usage: [hostname] [-servpcag | -servccs | -salb]
Connection with CA_cpuA , port 2538 is OK
You can give parameters -xxx-yyy, forwarded to main_afe!
write name: nbe= 26
21 84 48 12 04 00 01 00 0e 00 00 00 00 00 00 00 00 00 1f 00 2a 41 44 4d 2a 00
write set_client: nbe= 12

{enter}


Press returnwrite: lgw= 14, nbe= 14

0 p|r parameter : put(ex: 0 p -v) or remove(ex:0 r -tcsta)
-1 valTrMsg -2 EdTr -3 ArrTr -4 ObjA -5 Tempor -6 MB -7 RecMsg -8 dcxCli

-----------------------------------------------------------------------------------
Menu ACD:
30 + fname: RECORD rCSTA 31 STOP record rCSTA
34 + key monitor
55 : time and time zone
56 : Tokens State Dump 57 + token number : To release token number
58 + maximum duration of the chained ACR tickets
60 + Key [0|1|2|3|4] : Statistics Dump 0:Tel 1:Email 2:CcoutBond 3:Chat 4:CallBack
101 | 102 : menu barometers

1 + 0|1|2|3 ---- Dump TRAD(0=summary | 1=all | 2=id CSTA | 3=crid)
2 + 1|2|3|4|5|6- Dump CLASS (1=Pi 2=Pr 3=Tr 4=Rg 5=PilStat 6=CCDN)
3 + 1|2|3|4 ---- Dump CLASS (1=Te 2=Pg 3=SuperObj 4=Filter)
4 + 1|2 -------- Dump CLASS (1=Ag 2=Spv)
5 + 1|...|12 -- Dump CLASS (1=Daa 2=Sr 3=Wd 4=ProAcd 5=WTD 6=SkillDom 7=CallProfile
8=WBList 9=Range 10=Emergency 11=Virtual 12=IpAbrNb
13=AgNetw
6 + qmcdu ------ Dump OBJ
7 + key -------- Dump OBJ
8 + crid ------- Dump Obj_Monitored
9 + trkg_id ---- Dump TRGP
10 -------------- Dump All_OBJ_Not_Idle
11 -------------- Dump TERMINALS
12 -------------- Dump Memory
13 -------------- Dump AgServPcAg
14 -------------- Dump AgALB
15 -------------- Dump Software locks
16 + 0|1 -------- Dump CallContexts(1=dump whole ticket)
18 + key -------- Trace Ag
19 + crid ------- Trace CSTA
200 ------------- Options de trace
201 + cli ------- Filtrage MailToTerminals
300 ------------- Menu utilisateur

Start_date: 1169463311 Mon Jan 22 21:55:11 2007
Version: 6.0.86 (+patch I_Release for macsf) , Args:

11 {enter}
write: lgw= 16, nbe= 16
MailToTerminals:
nbCli= 6, maxCli= 100, maxConnected= 15
Mbox= 0
nbMsg = 2736814

Terminal [16]
Name : SALB_6806
Type : Agent List Builder CPU
Inet add : xxx.xxx.xxx.xxx
Sock fd : 25
State : 4
Last ping : 20
Nb Packets : 0

Terminal [41]
Name : pc-name
Type : CCS Light
Inet add : xxx.xxx.xxx.xxx
Sock fd : 22
State : 4
Last ping : 13
Nb Packets : 0

Terminal [42]
Name : *SERV_CCS*
Type : SCCS ccs server
Inet add : xxx.xxx.xxx.xxx
Sock fd : 15
State : 4
Last ping : 5
Nb Packets : 0

Terminal [79]
Name : pc-name
Type : CCS Light
Inet add : xxx.xxx.xxx.xxx
Sock fd : 19
State : 4
Last ping : 6
Nb Packets : 0

Terminal [85]
Name : pc-name
Type : CCS Light
Inet add : xxx.xxx.xxx.xxx
Sock fd : 17
State : 4
Last ping : 15
Nb Packets : 0

Terminal [88]
Name : *SERV_PC_AG*
Type : PC Agent Server cca server
Inet add : xxx.xxx.xxx.xxx
Sock fd : 16
State : 4
Last ping : 8
Nb Packets : 0

Terminal [91]
Name :
Type : ADM2
Inet add : xxx.xxx.xxx.xxx
Sock fd : 18
State : 3
Nb Packets : -29936

Supervisors : [full adresse]:client num on servccs (-1 if not) / client num on Afe : key/idMAO
[41] -1/41 : 324/ccs-login
[79] -1/79 : 412/ccs-login
[9770] 37/42 : 154/ccs-login
[14890] 57/42 : 412/ccs-login
[85] -1/85 : 412/ccs-login
[17450] 67/42 : 412/ccs-login
[20010] 77/42 : 317/ccs-login

Tokens state :
ccs_multi:0 ccs_mono:5

ccs_light:20

MonoCCS Token (0) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (2) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (3) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (4) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (7) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (12) : pc-name (xxx.xxx.xxx.xxx)
LightCCS Token (13) : pc-name (xxx.xxx.xxx.xxx)

SubTokens :
max_WBI : 0
WBI_busy : 0

to release CCS tokens use 57 + token no (x)

13 {enter}
write: lgw= 16, nbe= 16
AgServPcAg : 88
Supported protocol = 4.3.8
Emulated protocol = 4.3.8
Nb Max Term = 1000

Terminal [623]is CCA
Agent 2425 has no licence
Terminal [625]is CCA
Agent 2662 has no licence
Terminal [626]is CCA
Agent 2409 has no licence
Terminal [627]is CCA
Agent 2679 has no licence
0 Waiting context
Last edited by zanex on 26 Feb 2007 09:33, edited 2 times in total.
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wizzy

Post by wizzy »

Help me on this

Start_date: 1171216560 Sun Feb 11 18:56:00 2007
Version: 6.0.86, Args:
14h39:37 TRUNK_RELEASED on PILOT 497 TC MAIN 0
14h40:19 TRUNK_RELEASED on PILOT 813 TC MAIN 0
14h40:42 PiDeliv: clone ticket from agent
14h40:45 TRUNK_RELEASED on PILOT 805 TC MAIN 0
14h41:04 PiDeliv: clone ticket from agent
14h41:13 TRUNK_RELEASED on PILOT 806 TC MAIN 0
14h41:45 TRUNK_RELEASED on PILOT 508 TC MAIN 0
14h42:18 PiDeliv: clone ticket from agent
14h42:19 TRUNK_RELEASED on PILOT 821 TC MAIN 0
14h42:56 TRUNK_RELEASED on PILOT 946 TC MAIN 0
14h42:58 Err EVT_READY: 4001 already agstate_Affected, state= agstate_Free
14h43:06 PiDeliv: clone ticket from agent
14h43:06 Err EVT_READY: 4004 already agstate_Affected, state= agstate_Free
14h43:08 Warning: AFE_AUTOTEL 17 Not Ready Retrait sta= agstate_Free
14h43:19 TRUNK_RELEASED on PILOT 512 CUSTOMER 0
14h44:04 TRUNK_RELEASED on PILOT 684 TELE IN A 0
14h44:05 PiDeliv: clone ticket from agent
14h44:37 PiDeliv: clone ticket from agent
14h45:00 gzip -cNf /DHS3dyn/afe/ag070226.sta > /DHS3dyn/afe/agyymmdd.gz
14h45:00 OK, End of Child Process received
14h45:16 TRUNK_RELEASED on PILOT 936 TC MAIN 0
14h45:19 TRUNK_RELEASED on PILOT 815 TELE IN A 0
14h45:30 TRUNK_RELEASED on PILOT 505 TC MAIN 0
14h45:39 TRUNK_RELEASED on PILOT 508 TELE IN A 0
14h45:46 TRUNK_RELEASED on PILOT 813 TC MAIN 0
14h46:04 PiDeliv: clone ticket from agent
14h46:16 TRUNK_RELEASED on PILOT 510 TELE IN A 0
14h46:28 TRUNK_RELEASED on PILOT 514 TC MAIN 0
14h46:35 TRUNK_RELEASED on PILOT 498 TC MAIN 0
14h46:55 TRUNK_RELEASED on PILOT 823 TC MAIN 0
14h47:12 TRUNK_RELEASED on PILOT 955 TC MAIN 0
14h47:20 PiDeliv: clone ticket from agent
14h47:59 Err EVT_READY: 4001 already agstate_Affected, state= agstate_Free
14h48:03 TRUNK_RELEASED on PILOT 812 TC MAIN 0
14h48:27 Err EVT_READY: 4451 already agstate_Affected, state= agstate_Free
14h48:44 TRUNK_RELEASED on PILOT 502 TC MAIN 0
14h48:50 TRUNK_RELEASED on PILOT 510 TC MAIN 0
14h49:02 TRUNK_RELEASED on PILOT 943 TC MAIN 0
14h49:11 TRUNK_RELEASED on PILOT 497 TC MAIN 0
14h49:39 TRUNK_RELEASED on PILOT 518 TC MAIN 0
14h49:41 Err EVT_READY: 4165 already agstate_Affected, state= agstate_Free
14h50:06 Err EVT_READY: 4355 already agstate_Affected, state= agstate_Free
14h50:13 TRUNK_RELEASED on PILOT 817 TC MAIN 0
14h50:16 TRUNK_RELEASED on PILOT 509 TC MAIN 0
14h50:21 TRUNK_RELEASED on PILOT 931 TELE IN A 0
14h50:41 Err EVT_READY: 4484 already agstate_Affected, state= agstate_Free
14h50:56 Err EVT_READY: 4001 already agstate_Affected, state= agstate_Free
14h51:04 TRUNK_RELEASED on PILOT 85 TC MAIN 0
14h51:17 TRUNK_RELEASED on PILOT 820 TC MAIN 0
14h51:41 TRUNK_RELEASED on PILOT 824 TC MAIN 0
14h51:42 TRUNK_RELEASED on PILOT 688 TC MAIN 0
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zanex

Post by zanex »

sorry forgot to mention you need to ctrl-c to get out and what you were seeing was a listing of the afe activity

(1)CA_cpuA> adm_acd
Usage: [hostname] [-servpcag | -servccs | -salb]
Connection with CA_cpuA , port 2538 is OK
You can give parameters -xxx-yyy, forwarded to main_afe!
write name: nbe= 26
21 84 48 12 04 00 01 00 0e 00 00 00 00 00 00 00 00 00 1f 00 2a 41 44 4d 2a 00
write set_client: nbe= 12

now press {enter} to get the menu
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wizzy

Post by wizzy »

I have a problem with my PBX. It releases calls without any reason. My lines are ok. So I want to know what are these events
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cavagnaro

Post by cavagnaro »

And what does T3 says?
Who is cutting the call, your PBX or the PSTN side?
Is this on regular intervals or randomly?

I had same issue on some calls last week on a CC and the problem was the PSTN that was sending trash and made the call go down. Maybe you may ask your PRI provider about this too.

Regards
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wizzy

Post by wizzy »

I don't have ISDN incidents. There are no alarms. The lines were checked. I don't know what is going on
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cavagnaro

Post by cavagnaro »

Just to complete my note we didn't had any ISDN events neither, they had to run a BER for 2 complete days and the problem jumped then.
Many times the provider will say: We? no way, your pbx is the problem.
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wizzy

Post by wizzy »

I will have the lines checked again
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