OmniTouch 8440 Presentation Server

[bibou]

Hi all,

I have some problem configuring the PRS (Presentation Server) on my A8440 voicemail system.

I think i have configured it correclty (as said on the documentation) but on the CallServer the service doesn't start :

(104)csa-nt104-sg> appview -l

|-----------------------------------------------------------------------------|
| APPLICATIONS INFORMATION |
|-----------------------------------------------------------------------------|
| EXTERNAL |
|-----------------------------------------------------------------------------|
| uid | app_id | state | access type | mao dec | visible | access |
|-----------------------------------------------------------------------------|
| |A|B|C|D|3|
|-----------------------------------------------------------------------------|
| 12 | MY_M | UNINSTALLED | RESTRICTED | YES | YES |X|X|X|X|I|
|-----------------------------------------------------------------------------|
| INTERNAL |
|-----------------------------------------------------------------------------|
| uid | app_id | state | access type | mao dec | visible | access |
|-----------------------------------------------------------------------------|
| |A|B|C|D|3|
|-----------------------------------------------------------------------------|
| 1 | SETTI | STARTED | RESTRICTED | YES | YES |X|X|X|X|I|
| 2 | REDIA | STARTED | RESTRICTED | YES | YES |.|X|X|X|I|
| 3 | APPMT | STARTED | RESTRICTED | YES | YES |.|X|X|X|I|
| 4 | SLOCK | STARTED | RESTRICTED | YES | YES |X|X|X|X|I|
| 5 | TEXTO | STARTED | RESTRICTED | YES | YES |.|X|X|X|I|
| 6 | FORWD | STARTED | RESTRICTED | YES | YES |X|X|X|X|I|
| 7 | NOANS | STARTED | RESTRICTED | YES | YES |X|X|X|X|I|
| 8 | LOGON | STARTED | RESTRICTED | YES | YES |.|.|X|X|.|
| 9 | WHOAM | STARTED | RESTRICTED | YES | YES |X|.|.|.|.|
| 10 | REPER | STARTED | RESTRICTED | YES | YES |.|.|.|.|I|
| 11 | BOSSA | STARTED | RESTRICTED | YES | YES |.|.|.|.|I|
|-----------------------------------------------------------------------------|

Terminal type access values : 'T': TDM only, 'I': IP only, 'X': Both.


You can see that Application with uid = 12 keeps on state "UNINSTALLED".
I also have many incident number = 425 : PRS related activity : Loss of link (see below)


19/03/11 01:40:17 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:40:17 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:40:28 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:40:28 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:40:28 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:40:39 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:40:52 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:40:52 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:41:03 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:03 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:03 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:41:14 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:27 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:27 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:41:38 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:38 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:41:38 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:41:49 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:02 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:02 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:42:13 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:13 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:13 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:42:24 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:37 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:37 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:42:48 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:48 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link
19/03/11 01:42:48 001004M|---/--/-/---|=4:0425=PRS related activity : Link established
19/03/11 01:42:59 001004M|---/--/-/---|=4:0425=PRS related activity : Loss of link


Does somebody already had this problem?

My configuration :

- CallServer = R9.0 h1.301.31c
- A8440 = 6.1.000.103.c
- On PRS's configuration on A8440 system :
- Index = 1
- URL parameter = action=Register
- Register URL = http://@IP_of_voicemail/eccnoe/mymessaging

Thanks for your help

[cavagnaro]

Post PRS logs

[bibou]

Please find attached : PRS logs and 8440's licence file

I saw on logs that it seems to be a licence problem, what kind of License do I need to have the PRS service?

thanks for your help

[cavagnaro]

XML for IPTouch:

FEATURE XMLIPTOUCH ALCFIRM 1.0 permanent 20 SIGN="035E 7EA3 C3BC 4114 \
D009 FD94 F0B6 3B5D 5D25 B188 6E03 7B83 338A 87F8 4DAD 935A \
D518 CF9F 018B 97E1 D7B8"
FEATURE XMLTELEPHONY ALCFIRM 1.0 permanent 85 SIGN="0286 8E67 2283 \
F94B 118B D2A9 B551 3845 79CD F355 5200 D0E6 4C41 4578 ECB3 \
9857 5461 9369 510C E431 EA3F"

Ask your sales guy to see if he can enable it

[bibou]

Hi Canavaro,

Thanks for your reply!

I managed to get from ALCATEL sales the XML IPTOUCH licences on OT8440 (see alcotuc file).
Since installation of them i don't have any licences errors alarms on 8440 (see attached logs).
But the problem is still here, On the Call Server I have many incident type 425 : "PRS Loss of link" and "Link established" (see logs attached).

Could someone help on this?
I've already restarted the Voicemail and the CallServer several times but the "Messaging" application doesn't show up on IP Touch.

thanks

[cavagnaro]

Well 2 things, I see 2 errors:

11/03 16:05:28,138 [cfgHandler] WARN prs.alarm - 0013 - ---- - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Licenses request failed - error -41 (Feature was never checked out.
Feature: XMLIPTOUCH
License path: 27000@10.224.0.242:
FLEXnet Licensing error:-41,20
For further information, refer to the FLEXnet Licensing documentation,
available at "www.macrovision.com".)

And

11/03 16:05:31,253 [appMY_M_00] ERROR prs.parser - Error Parser in file Registration XML document: Unknown element 'html' in line 1/ col 7

11/03 16:05:31,253 [appMY_M_00] ERROR prs.parser - Fatal Error Parser in file Registration XML document: Expected end of tag 'meta' in line 7/ col 5 localized in the area: html.head.meta

11/03 16:05:31,274 [appMY_M_00] ERROR prs.application.request - 2102 - MY_M - ----- (0xFFFFFFFFFFFFFFFF,-1) - URL registration parsing : Parser error
11/03 16:05:31,276 [appMY_M_00] ERROR prs.application.request - 2101 - MY_M - ----- (0xFFFFFFFFFFFFFFFF,-1) - Http application : XML parsing error for URL registration data
11/03 16:05:51,764 [cfgHandler] WARN prs.alarm - 0010 - ---- - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Presentation Server configuration loaded
11/03 16:06:31,330 [appMY_M_01] ERROR prs.parser - Error Parser in file Registration XML document: Unknown element 'html' in line 1/ col 7

#1: This is I think "normal" not sure, will have to check mine tomorrow
#2: Your XML files for registration is wrong somewhere. That is why it will never work...check it.

[cavagnaro]

hum but on the 15th it worked:

15/03 13:27:35,566 [cfgHandler] WARN prs.alarm - 0013 - ---- - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Licenses request failed - error -41 (Feature was never checked out.
Feature: XMLIPTOUCH
License path: 27000@10.224.0.242:
FLEXnet Licensing error:-41,20
For further information, refer to the FLEXnet Licensing documentation,
available at "www.macrovision.com".)
15/03 13:27:38,849 [System] WARN prs.alarm - 0008 - MY_M - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Application Messaging (MY_M) In Service
15/03 13:30:50,545 [cfgHandler] WARN prs.alarm - 0010 - ---- - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Presentation Server configuration loaded
15/03 13:31:00,690 [System] WARN prs.alarm - 0009 - MY_M - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Application Messaging (MY_M) Uninstalled
15/03 13:31:04,660 [System] WARN prs.alarm - 0008 - MY_M - ----- (0xFFFFFFFFFFFFFFFF,-1) - : Application Messaging (MY_M) In Service

What is missing then?

[cavagnaro]

have you modified the CallServer on WebAdmin and also the OTS link???

[bibou]

Shoul be OK for the CallServer on WebAdmin but where do I manage the OTS link?

thanks for your precious help

[cavagnaro]

On the WebAdmin (TSA) check on the servers list.