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How to reset the Password of a mail box (4645)

Posted: 26 May 2011 12:42
by leo
Hi All,

In a hotel installation done recently with 4645 inbuilt, eva tool is not working. Generates errors Eva_tool Grammar error or Eva_tool.dct corrupted
Now a guest has checked in and wants to access his mails in his mailbox but doesn't recollect the password.
Is there any way to reset the password. need help on this a bit urgently

thanks n regards,
LEO

Re: How to reset the Password of a mail box (4645)

Posted: 27 May 2011 02:36
by alex
"For a hotel guest mailbox, the secret code is activated when the guest checks in. This secret
code is always identical to the password for the set and cannot be modified by the guest."

Try to change secret code for a set.

Re: How to reset the Password of a mail box (4645)

Posted: 27 May 2011 07:11
by leo
Thanks Alex.
Tried with changing secret code via mgr and room set too but with no success.

regards,
LEO

Re: How to reset the Password of a mail box (4645)

Posted: 27 May 2011 08:44
by alex
Then may be it is more general problem with 4645 or other users can enter password?
So Eva_tool is not loaded at all?
/usr2/oneshot/mtcl/Eva_tool.dct is just a plain-text file. Check may be some problems with it?Compare with default one:

Re: How to reset the Password of a mail box (4645)

Posted: 14 Jun 2011 09:36
by Eliott
See also here: viewtopic.php?f=327&t=1171&p=62781#p63237 (my comment)