Work around for recording greetings from IP touch and Extern

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streamfx

Work around for recording greetings from IP touch and Extern

Post by streamfx »

Here is a good TC that could be written.

The problem: With OT voice mail there is no documented way to record a greeting for a automated attendant from a telephone/ or externally.

The work around solution we came up with:

1) Create a ANALOG user mailbox with UUM in 8770 and give it voice mail. Make the mailbox a greeting only mailbox
2) Forward the ANALOG user direct to voice mail
3) Call into the mailbox you just created an record your greeting message as your personal message and select the personal message as your greeting
4) Test mailbox by calling extension (do not skip this step)
5) Log into OT server as root and find your .wav file of your message in: /opt/Alcatel-Lucent/VoiceApplicationCache/greetings_personal (I used timestamp)
6) symbolically link that file to like welcome.wav in /var/data/automated_attendant
cd /var/data/automated_attendant
ln -s /opt/Alcatel-Lucent/VoiceApplicationCache/greetings_personal/294651.wav
mv 294651.wav welcome.wav
7) edit aa .xml file to point to corresponding symbolic link

The caveat: You have to actually call the mailbox one time so it re-links the same cached wav file

I have tested this and it seems to work on OT 1.1 080
streamfx

Re: Work around for recording greetings from IP touch and Ex

Post by streamfx »

Update to this topic. I dont know why but after 24 hours or so the files unlink and disappear in the voice cache directory. Any ideas for making them stay there all the time?
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