When agent calling to customer , the calling occur confusion

[thkim81]

hi~

my site have call center.

agent calling to customer with out calling (IP phone to mobile phone)

but confusion call occur 2 times.

so I checked.

first case :
When agent calling time about 4 minute, then keep going confusion. confusion voice heard tele-communication firms.
so agent get the answer from customer and calling release.

second case :
when agent calling time about 10 second, then keep going confusion. confusion voice heard tele-communication firms.

I wonder where I check point ?

I think problem from tele-communication firms not oxe.

pls answer the question.

[cavagnaro]

Sorry but the translation tool you used is very bad...can't understand and even you have contradictions on it. How does an agent calls without calling?
Which is your native language?