1 digital extension not being recorded

[cavagnaro]

Hi guys,
Wondering if any of you has an idea, using DRLink and digital sets (4035) what could cause that a single set on its recordings doesn't has audio?
Thanks

[tot3nkopf]

What Nice release do you use?
Did you tried to restart monitoring for this device?
In user COS recording is authorised?
Any 2011 incidents in incvisu? Common hardware or crystal?

[cavagnaro]

How do I restart monitoring?
Yes, COS is OK
No incidents that I can relate to this, Crystal HW

[tot3nkopf]

Sorry for the late reply.
Depending on Nice version there are different ways of restarting monitoring --> basically removing and adding again the extension in the monitored devices pool would do.

[cavagnaro]

Thanks Tot! Will test this and see if it works