Oxe common hardware 4645 voice mail annoucement problem0

[gyeecheng90]

hi everyone,
i have a problem with oxe R8.0.1 4645 voice mail announcement,after office hour announcement not working the systems keep prompt up these error:

(######:######) ALERT : lost of 0052 messages ********************************
(154692:086867) VM_TIMER ter_thread.C:0319 Dump of all vmail queues
(154692:086868) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_ABCA
(154692:086869) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_VNET
(154692:086870) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_VIMAP
(154692:086871) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_TIMER
(154692:086872) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_ROUT
(154692:086873) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_EXC
(154692:086874) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 00 11 00 '$
......
(154692:086875) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 02 11 00 '$
......
(154692:086876) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 05 04 00 00 11 00 '$
......
(154692:086877) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 06 06 00 02 11 00 '$
......
(154692:086878) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 07 04 00 00 11 00 '$
......
(154692:086879) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 08 00 00 00 79 00 '$
....y.
(154692:086880) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 09 3D 04 00 11 00 '$
.=....
(154692:086881) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 0A 02 00 02 11 00 '$
......
(154692:086882) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 00 11 00 '$
......
(154692:086883) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 02 11 00 '$
......
(154692:086884) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 05 05 00 02 11 00 '$
......
(154692:086885) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 06 06 00 02 11 00 '$
......
(154692:086886) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 07 07 00 02 11 00 '$
......
(154692:086887) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 08 08 00 02 11 00 '$
......
(154692:086888) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 09 3D 04 00 11 00 '$
.=....
(154692:086889) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 0A 02 00 02 11 00 '$
......
(154692:086890) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 03 00 02 11 00 '$
......
(154692:086891) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 02 11 00 '$
......
(154692:086892) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 05 05 00 02 11 00 '$
......
(154692:086893) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 06 06 00 02 11 00 '$
......
(154692:086894) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 07 07 00 02 11 00 '$
......
(154692:086895) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 08 08 00 02 11 00 '$
......
(154692:086896) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 09 01 00 02 11 00 '$
......
(154692:086897) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 0A 02 00 02 11 00 '$
......
(154692:086898) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 03 00 02 11 00 '$
......
(154692:086899) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 00 04 00 02 11 00 '$
......
(154692:086900) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 05 05 00 02 11 00 '$
......
(154692:086901) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 06 04 00 00 11 00 '$
......
(154692:086902) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 07 07 00 02 11 00 '$
......
(154692:086903) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 08 08 00 02 11 00 '$
......
(154692:086904) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 09 01 00 02 11 00 '$
......
(154692:086905) VM_TIMER common_fct.C:0417 QUEUE 00: 27 24 0A 02 00 02 A1 5E '$
.....^
(154692:086906) VM_TIMER ter_thread.C:0268 Dump of vmail queue for VM_MAIN
(154692:086907) VM_TIMER Module 5:0654 INCIDENT: 0x1518 0x0001 0x0014 0x0000
(154692:086908) VM_TIMER Module 5:0654 INCIDENT: 5400 1 20 0
(154692:086909) VM_TIMER common_fct.C:0491 backtrace_line 0
(154692:086910) backtraceline taskid: 0 state1: 1 state2: 3 rlinebusy 0
(154692:086911) backtraceline taskid: 0 rlinebusy: 1 rline2ndbusy: 0
(154692:086912) VMAIL queue_pb bad thdctx line 0, status -1
(154692:086913) VM_ROUT ter_thread.C:0319 Dump of all vmail queues
(154692:086914) VM_ROUT ter_thread.C:0268 Dump of vmail queue for VM_ABCA
(154692:086915) VM_ROUT ter_thread.C:0268 Dump of vmail queue for VM_VNET



any expert can help me about this? many thanks