Alcatel Unleashed

Hi all, i have some problem with paired my Android smartphone MIC application with OXE standart User.
When i start application on smartphone, i see:
Configuration error - Unable to download configuration files from Client Management. Please contact your administrator.

We have this configuration...
OXE R10.1.1-j2.603-20-i-cz-c82 (10.42.16.11 main cpu IP)
OTMS 1.3.000.071 (10.42.16.16 IP)
8770 1.3.08.00
Licence in ACTIS and in OTMS - see pictures in attachments.
I created OXE USER 1618 (A4068 SoftPhone) - work well.
I created OT user and associated with 1618 - WebSoftPhone work well.
I create remote extension in OXE and configure with my smartphone number - work well.
I create Android device in OTMS and put my IMEI and etc. configuration - configuration work well.
Installed MIC R3.0 from google play and start MIC applications on smartphone - screenshots and logs in allachments.
And after i see ... Configuration error - Unable to download configuration files from Client Management. Please contact your administrator.

DNS records is OK too.

I proceeded according to the documentation.

What should I check ??
Where is problem ??

Notes: all configuration / tests via VPN connection to my customer, i not have any restrictions in VPN connection.
Notes2: Communications via VPN is OK - see tcp dump in attachments.

Kind regards, Josef Novotny

I think your Private URL is missing the folder name where XML files are stored...please double check config guides. Basically it is telling you that can't find XML files a 404 error. So be sure first you can navigate to those XML files using a simple browser first.

My XML files from... ... in attachments.

What is standart URL adress where are XML files in OTMS ??

Josef

As said, check docs and do the tests on a standard browser.
I tried to see on wireshark but as you are using SSL it is useless.

When i try from Internet Explorer this url... .. i see XML file in browser OK.

Ok, so for URL put https://MyServerName/DM/

When i try URL... ... in Internet Explorer i see ... The webpage cannot be found

Another question, how to turn off SSL ??
I read the documentation, but the procedure did not find.

Not on IE...on your MyIC configuration.
There is a script, it is detailed on the installation docs.

Check your Google Play MIC 8600 V3 is used for ICS 8400 upper 6.1 for otbe you have use 8600 MIC V4 and it must be a otbe user not a standard user .......may be it helps regards

To Cavagnaro...
Post installation process i know - in attachment.
How to change security now, after post installation process ??

To Split...
I use standart user and i use MIC 8600 V3 for standart user - version in attachments.

Any idea ??