ACR - Realtime Skill can be seen for logged in Agents

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sera544
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ACR - Realtime Skill can be seen for logged in Agents

Post by sera544 »

Hi All,

I have a 9 different skills, Agents are assigned and script is working ok. When supervisor want to verify the logged in Agents are covered by all skills or not in real time window PG, we can't able to see the skills for Agents who are logged in stat, is it possible.

I tried via window -> Customize -> Real time Agent / PG, I don't have any parameters related to skill or ACR. Or any other work around is possible please let me know. Thanx in advance.
ACSE Business R.9.x
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