Alcatel-Lucent 4018/IP - Only 2 menulines show

[toro2222]

Hi All

On one of the 4018´s only the first two lines of the menu show.
This makes the user unable to read messages (As thats item #3..)

This happened overnight, how can I enable the full menu ?

Thanks
Tor-Olav

[cavagnaro]

Check model in PBX. If model is incorrect will show number of lines according to the logical model and not the physical set.
Of course, first step is a reset before, right?

[toro2222]

Thank you, I shall test.
If this fails, how is the handset reset ?

[cavagnaro]

Unplug/Plug