It's been a long battle, but we moved again our server to another cloud service, protecting ourselves from (sadly) Chinese IP Addresses, which would bring down AlcatelUnleashed. Hopefully, this is now under control. Feel free to contact us through the CONTACT US link at the bottom of this page if you have any question. Happy browsing!

Tandem Remote Extension not OOS when main OOS

If there are features that receive over 1,000 votes, AlcatelUnleashed will contact AlcatelLucent as a conglomerat, and will try to get the feature(s) implemented in future releases of the OXE or OXO
Post Reply
User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4058
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:
Contact tot3nkopf

Tandem Remote Extension not OOS when main OOS

Post by tot3nkopf »

Scenario: Main set in tandem is a normal extension or an agent (ccd) set.

Current behavior:
When main set in tandem is out of service the REX is not reachable when called directly. (including scenario when an agent is logged off)

Wanted behavior:
REX should be reachable.

Also overflow on OOS to REX would be nice (forbidden at this point).
Forward to predefined destination when logged off should e also nice for acd set (currently only to associated proacd - not usable in free seating env.) or to voice mail if configured is possible.
Top
Post Reply

Return to “OT/OXE/OXO FEATURES REQUESTS”