IPTouch 4028/8028 out of order

[melozurdo]

Hi guys,

i have a IPTouch 4028/8028 phone from my customer that is out of order. I reset the terminal from Omnivista (deleting and putting again the MAC address) and from command line in OXE but still remains in this bad status. I asked user to confirm MAC address and it´s correct and also connect another working phone in the same port and he told me that the "working phone" is not working at that port. Also I saw these messages in the log:

28/03/16 07:28:44 001004M|000/00/0/000|=4:0426=IPTOUCH terminal reset 1,00:80:9f:79:af:d1,7368
28/03/16 07:29:19 001004M|001/01/0/079|=3:0386=Sig. on IP set: No response from de set 00:80:9f:79:af:d1,7368
28/03/16 09:23:10 001004M|000/00/0/000|=4:0426=IPTOUCH terminal reset 6,00:80:9f:79:af:d1,7368
28/03/16 09:23:42 001004M|001/01/0/079|=3:0386=Sig. on IP set: No response from de set 00:80:9f:79:af:d1,7368
(104)xa001004> incinfo UDS0
\nLanguage UDS0 is not available

Available languages :
FR0
GEA
US0


Choose language (help to list languages):
US0

Incident number (q to quit):386

INCIDENT NUMBER: 386
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Terminal
EVENT TYPE: EquipmentAlarm (4)
PROBABLE CAUSE: EquipmentMalFunction (15)
SEVERITY: Minor

" Sig. on IP set: No response from de set P1"
"P1 : Ethernet Address"
"P2 : Set number if possible or IP adress"
"Incident Format : P1,P2"
"No response of the set"
"No system reaction"
"Verify the link between the set and CPU";

Please advise what next should I check.
Thanks.

[tot3nkopf]

And you want to troubleshoot only using incidents in incvisu?
Check IP configuration on the phone (get on site support)...Is it a switch port config problem, is it firmware, is it phone IP config....is it a defective phone?....we cannot guess

[melozurdo]

User said he connected another IpTouch 4028 in the same port and it didn´t work either so the phone is not faulty but could be an issue with the port.
Is there anything I can check from OXE or Omnivista regarding that port or should I advise to user to contact local support for checking the port?

[tgn]

maybe the telephone vlan is not present on that port.
are there ports on the same switch with connected telephones? if yes somebody should compare the switch port configuration.

regards...


--- back to basics... focus your eyes on the essential things... ---

[melozurdo]

when you say, are there ports on the same switch with connected telephones? you mean are there phones connected to the same crystal and coupler? The answer is yes. The phone with problems are in crystal 1 coupler 1 port 79 of 224.

(104)xa001004> eqstat d 7368

Tue Mar 29 15:40:48 PDT 2016



Logic coupler type : CPL_UA
MAO coupler type : UA_FICTIF
Coupler state : IN SERVICE
Terminal state : OUT OF SERVICE
Terminal type : IP PHONE
+-----------------------------------------------------------------------------+
| Cry:Cpl:ac:term | neqt |nulog| typ term | dir nb | Out of service cause |
+-----------------------------------------------------------------------------+
| 001 1 0 79 | 00956 | 91|IPT 4028GE| 7368 | A . . . T . . . . . |
+-----------------------------------------------------------------------------+
| A: att_mserv, C: hs_defich, I: hs_isolauto, X: hs_isolman, T: hs_terdef |
| U: hs_usdef, P: hs_errparite, B: hs_bascul, Y: hs_cristisol, N: hs_inex |
+-----------------------------------------------------------------------------+

(104)xa001004>

Regards,
Nacho

[tgn]

no i mean the port on the network switch.

regards...


--- back to basics... focus your eyes on the essential things... ---

[melozurdo]

I could trace some other phines thru network and they are connected to different switches.
I have the mac address of the phone having issues but cannot find out where is connected to

sh mac address-table address 0080.9f79.afd1

Legend: * - primary entry
age - seconds since last seen
n/a - not available
S - secure entry
R - router's gateway mac address entry
D - Duplicate mac address entry

Displaying entries from DFC switch [1] linecard [1]:

vlan mac address type learn age ports
----+----+---------------+-------+-----+----------+-----------------------------

No entries present

Other phones are connected thru port channels. These ports are including the Voice PBX vlan.
I think I would need somebody to check where the phone is connected to and check the port/cable on the switch, right?

[cavagnaro]

Yeah...

[melozurdo]

Thanks