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4008 IP Touch Phone
Posted: 12 Jun 2017 10:05
by pdsgomes
Hi,
Some of our phones have the message light on, when we click it, it says that we have an unanswered call, when we try to call back it says "service Refused" and the led keep's on.
What we want is to turn off that led, is that possible?
Sorry about newb
Kind Regards
Pedro
Re: 4008 IP Touch Phone
Posted: 12 Jun 2017 13:24
by tgn
just delete all the unanswered numbers in the list.
regards...
--- back to basics... focus your eyes to the essential things... ---
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 03:47
by pdsgomes
Thank you,
I Will try today.
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 05:44
by pdsgomes
Ok,
I have made a video so you can see the error.
https://goo.gl/photos/mvkCnydZej7qWcmAA
Kind Regards
Pedro
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 06:30
by tgn
strange. haven't seen such a problem before... someone has sent a callback on free set... maybe this set has no right to use callback.
check the telephone feature cos regarding callback.
regards...
--- back to basics... focus your eyes to the essential things... ---
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 06:34
by tgn
just to be clear.
check also the "isdn user" (internal/external) in mgr under the user (true or false).
--- back to basics... focus your eyes to the essential things... ---
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 06:53
by pdsgomes
tgn wrote: ↑13 Jun 2017 06:34
just to be clear.
check also the "isdn user" (internal/external) in mgr under the user (true or false).
--- back to basics... focus your eyes to the essential things... ---
Internal: True
External: True
Re: 4008 IP Touch Phone
Posted: 13 Jun 2017 06:56
by pdsgomes
tgn wrote: ↑13 Jun 2017 06:30
strange. haven't seen such a problem before... someone has sent a callback on free set... maybe this set has no right to use callback.
check the telephone feature cos regarding callback.
regards...
--- back to basics... focus your eyes to the essential things... ---
Please tell me where is the option to view each setting of a COS.
Thank you
Re: 4008 IP Touch Phone
Posted: 16 Jun 2017 03:59
by pdsgomes
Please help I really need it
Re: 4008 IP Touch Phone
Posted: 16 Jun 2017 04:41
by vad
Problem with unanswered call or with callback request?
For callback - Phone COS - item Local service/Consult callback list (if item enabled and prefix dialled - callback canceled or not)?