CCS Ghost
Posted: 16 Aug 2004 18:39
We often get a ghost in Queue on our CC. The ghost acts as if they were stuck in queue for 20 or 30 minutes but there seems to not actually be anyone.
Any ideas.
Carl
Any ideas.
Carl
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CCS Ghost
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Posted: 23 Aug 2004 07:45
Me too, I have had the same problem and Alcatel (of course) has said us to put a patch ( d2.314.7l ) and we haven't. If you just want to break the ghost; reinitialize the process AFE via mtcl : dhs3_init main_afe
We have patch m and still a ghost.
Posted: 23 Aug 2004 16:31
FYI - we have patch M and are still getting the ghost.
Posted: 24 Aug 2004 04:33
The only solution is in the hand of alcatel; we've already look for a long time..
Good luck but if you find an another solution, I want to know...
FYI, after this bug, we've had agent in w"wrap up" during 20-30 mn too without reason.
Alcatel has done a patch Q for that!
Good luck but if you find an another solution, I want to know...
FYI, after this bug, we've had agent in w"wrap up" during 20-30 mn too without reason.
Alcatel has done a patch Q for that!
Posted: 24 Aug 2004 21:21
La_Toupie,
What version of CPU r u running?
What version of CPU r u running?
Posted: 25 Aug 2004 03:46
Hi Gundam,
CPU6 s2
CPU6 s2
Posted: 25 Aug 2004 06:21
CoastHills,
have you managed correctly the levels of parking guides; they must have the option "cut authorized"
have you managed correctly the levels of parking guides; they must have the option "cut authorized"
Posted: 25 Aug 2004 09:57
hi !
If the ghost go away after a certain amount of time, it might be related to a timer. Check the file in
/usr3/afe/parameters.cfg
and look for the field called TempoPiTicketBlocked
As soon as a call arrive on a CCD object, a communication
ticket is created. If the call last more than this timer, the communication ticket is closed and the call is no more dealt by the AFE application and so, desapear from the CCS display.
Did you check also the /usr4/afe/exxxxxxx.log (xx represents the day of the log had been created)
If the ghost go away after a certain amount of time, it might be related to a timer. Check the file in
/usr3/afe/parameters.cfg
and look for the field called TempoPiTicketBlocked
As soon as a call arrive on a CCD object, a communicationticket is created. If the call last more than this timer, the communication ticket is closed and the call is no more dealt by the AFE application and so, desapear from the CCS display.
Did you check also the /usr4/afe/exxxxxxx.log (xx represents the day of the log had been created)