Cannot delete user (Error says MULTI-LINE set)

[frank]

I had a fun one yesterday: I could not delete a user, the error would says "multi-line set" or something like that.

The problem was that the user was a set supervisor for a HUNT GROUP. Apparently, you cannot be a set supervisor for a hunt group (which sounds normal to me, what about you?), but the PBX let the customer did it. Anyway.

More detail: User 3000, set supervision for 4000.
4000 is a hunt group with 3 sets inside.

The solution was to :
- delete the hunt group 4000,
- create a user 4000,
- delete user 3000,
- delete user 4000,
- recreate hunt group 4000..

I don't know how they though about this (TAC) but they are definitly good, and I am learning a lot everyday

Frenchie.

[jiggsy]

this can also occur if you have set up a telephone i.e. an Alcatel 4035 and then want to change thew set for, say, a 4004. Although you change the "Set Type" to 4004 the system comes up with the error Cannot delete user (Error says MULTI-LINE set)

The only way around this is to delete the user and re-create as the right set (4004)


Unless some proves otherwise... this is fact.

[vad]

The main problem - error in data base. Solution - run command "multitool REPAIR" (option - repairing supervision). You must stop mao before "mao off".
After repairing you can delete user.

[goldy]

as vad said, this tool is good, but can also be dangerous on large network. You can use 'multitool CHECK' first if you like